Client Success Lead

From the CEO

How To CRUSH Your Application To Assistant Launch

Remote opportunity, candidates must be located in North or South America

The Assistant Launch team is on a mission to help founders and busy professionals buy back their time and scale their business and personal lives by leveraging world-class Executive Assistants, Support, and Systems. To our clients - it’s like magic. What we do changes lives.

Our CEO, Ryan Brazzell, is a seasoned founder who has scaled and led several companies to remarkable success, growing his first company to eight figures. He has dedicated the last five years building a world class team at Assistant Launch to help Founders ‘Bend Time’ and do more of what they love to do by leveraging EA’s. For the past two years, he has led the Boundless AI Mastermind, a mastermind for founders to grow their AI skills, share what they’re building, and stay head of the AI Landscape. He regularly speaks on stages about A.I., Systems, and Buying Back Your Time.

Learn more about what we do at Assistant Launch

In this position, you’ll be the linchpin of our client support team, setting the stage for success by implementing structured, efficient processes and supporting our EAs in providing world-class service. Working alongside our Client Success Manager (CSM), you’ll have the opportunity to lay the groundwork for our expanding Client Success team and ensure that we’re exceeding client expectations every step of the way.

What You'll Do

As our Client Success Lead, you’ll:

• Lead & Mentor: Be the guiding force for our team of EAs, coaching them to meet and exceed quality standards. From reviewing schedules to managing communication, you’ll ensure our clients feel like they’re getting more time back every day.
• Build Playbooks: Create and update streamlined, user-friendly playbooks for tools like Salesforce, Redtail, and Notion, making onboarding a breeze and helping our EAs be irreplaceable assets to their clients.
• Champion Client Satisfaction: Keep a pulse on client happiness. With your knack for organization and proactive approach, you’ll know exactly how clients are doing, what they need, and how to exceed their expectations.
• Optimize Processes: You’ll continuously refine and enhance our service delivery to make it more efficient, using your investigative skills to identify trends and anticipate client needs.

Requirements

What Makes You the Perfect Fit?

Are you detail-oriented, proactive, and passionate about helping others succeed? Do you enjoy turning complex tasks into smooth, repeatable processes? Then you might just be the one we’re looking for!

What Success Looks Like for You:

• Client Satisfaction: You’ll measure success by our clients’ happiness and loyalty, ensuring they feel supported and valued.
• EA Performance: You’ll see measurable improvements in our EAs' skills and efficiencies as they grow under your guidance.
• Process Enhancements: We’re always looking to improve – your strategic insights will help drive these enhancements forward.

Qualifications

• Experience: 2+ years as an Executive Assistant or in a similar role, preferably with team management experience.
• Skills: Strong organizational, communication, and interpersonal skills, with proficiency in CRM and project management tools.
• Leadership: A natural mentor and motivator, you bring out the best in others.
• Tech-Savvy: Comfortable with tools like Salesforce, Redtail, and Monday.com, and eager to integrate new technologies.

Benefits

Why You’ll Love Working with Us

• Fully Remote: Flexibility to work from anywhere.
• Competitive Compensation: Based on experience and performance.
• Career Growth: As we expand, so do your opportunities for advancement.
• Flexible PTO & Health Insurance: Supporting your work-life balance and well-being.

Ready to Start Your Journey with Assistant Launch?

We’d love to meet you! Apply today if you’re excited about leading a team that’s changing the game in client success. We can’t wait to see the impact you’ll make with us!