Client Success Manager, South-east Asia (Based in Manila)

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.

This role will be part of the regional commercial team in Southeast Asia. You will handle a portfolio of Mintel’s clients in the Philippines and in Singapore. On most days you will be in a remote work set-up, but onsite visits and travel to meet clients in the Philippines and Singapore will be required from time-to-time. On a day-to-day basis, you will collaborate with Account Managers who are leading the commercial side of your assigned accounts. Together, you will assess the account health and agree on the success plan for your clients. Outside the commercial team, you will participate in discussions with the content, product development, and marketing teams in Mintel on how we can better support our clients.

What You Will Be Doing:

Our clients subscribe to us to help drive their innovation strategy, discover emerging trends, and understand what consumers want. They may be planning their next big innovation, exploring new markets, or pitching to their own prospects. Your role is to put yourself in the client’s shoes and think of the most effective ways for them to use their Mintel subscription so that they can achieve their business goals. 

You will do this in various ways --- from onboarding clients on our multiple market intelligence solutions to presenting insights that matter to their business. To do this in an impactful manner, you would need to understand the clients’ roles, objectives, and desired outcomes, and design your engagements based on these client needs. If you enjoy new ideas, leading with insight, and data storytelling, this role is for you.

What we’re looking for:

Must-haves
•    4+ years’ experience in a research, insights, or advertising agency in a client-facing role
•    Data storytelling skills: you must be able connect the dots and distill insights across multiple market intelligence tools
•    Presentation skills: you must be able to walk clients through the platform and present insights clearly and confidently
•    Experience managing a portfolio of clients, and the ability to independently organise and prioritise your tasks across your portfolio
•    A collaborative mindset and out-of-the-box thinking
•    Fluency in written and spoken English & Filipino

Good-to-haves
•    Knowledge of the FMCG industry
•    Experience working with clients outside the Philippines is a plus
•    Experience using account management tools (e.g. Mixpanel, Salesforce, Groove) 
•    Commercial acumen to identify additional market intelligence solutions that fit the client

You are not required to tick all of the boxes above! Allow us to get to know you by sending your latest CV together with a cover letter on why you think you are a good fit for this role. 

Successful Candidates will need to have:

• Highly developed analytical and communication skills, able to interpret and explain information from Mintel’s suite of products to direct our clients to the best content to suit their queries (training will be provided on all Mintel systems).
• Absolute fluency in written and spoken Thai and English with first-class communication skills. This includes being totally at ease on interactions with clients at a variety of levels.
• Strong knowledge of computer systems and MS Office products
• Self-starter who has the ability to work as an effective team member with minimal supervision and manage multiple tasks and projects.
• A process-driven and results-focused attitude. Having the right attitude based on enthusiasm, ambition, and a positive outlook, should all be characteristics you cherish and display.
• Ideally some experience gained in a client service environment, coupled with a passion for market research and analysis (eg Internships/summer jobs).

We Hope You’ll Like Our 

• Culture that supports true collaboration whilst embracing remote working. 
• Flexi-time start and end times.
• Blended (office/home) approach to work.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Home office IT equipment allowance, as the working model will be a blend of office and home working. 
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employee 2 days leave per year to join local volunteering activity organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App. 
• Beautifully designed offices to foster collaboration and fun.

Mintel is an equal opportunity employer that committed to the strength of an inclusive workplace.

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