Client Support Specialist

Job Title: Client Support Specialist 

Location: United States 

Workplace Type: Virginia Beach, Virginia (Office)

Job Summary 

The future is bright for the Porch Group, and we’d love for you to be a part of it as our Client Support Specialist for Rynoh, A Porch Family Company. 

As a Client Support Specialist, you will manage and coordinate the installation of Rynoh software for client accounts, as well as guide clients through using the software and follow up to ensure customer satisfaction and proper installation. Rynoh is a technology company that protects real estate transactions by providing settlement agents with continuous end-to-end account auditing, daily reconciliation, transaction monitoring, anti-fraud algorithms, and built-in automated reporting. 

What You Will Do As A Client Support Specialist 

• Offer specialized knowledge of company services to interested clients. 
• Responsible for daily maintenance of the bank retriever process as well as monitoring and correcting any retrieval errors. 
• Responsible for managing the onboarding process, ensuring account accuracy, and scheduling training for assigned new clients.
• Complete the installation of software within the client’s network and establish a connection with the client’s escrow software.
• Coordinate with clients and bank representatives on implementing online banking access with specific requirements and necessary restrictions
• Responsible for contacting clients to set up installation and training daily 
• Responsible for daily maintenance of client accounts as a key contact for questions and problems 
• Completes and submits all necessary paperwork for client accounts and maintenance as needed 
• Maintains an overall awareness of functions of Rynoh software to answer any questions or troubleshoot any problems for customers 
• General knowledge of software implementation and ability to troubleshoot and correct any errors 
• Field client inquiries, complaints, comments, and requests 
• Successfully handle any duties as assigned by a manager with little to no supervision.  

What You Will Bring As A Client Support Specialist 

• High school diploma or GED 
• Professional oral and written communication skills
• A minimum of 3 years' experience in a client support setting 
• Must have a greater than average understanding of computers and software with little to no hesitations on how to fix general computer problems. 
• Must be a driven self-starter with a positive mindset and have the proven ability to work with little to no supervision. 
• Must be able to multi-task and manage workload. 
• Ability to meet deadlines and manage your own schedule. 
• Proven flexibility to meet the ever-changing needs of a growing business is a must. 
• Written and oral communication skills are a must, as well as the ability to interact in person and over the phone with people from all backgrounds. 
• Microsoft Office Products experience required. 

Preferred

• Experience in banking and/or the title industry is preferred. 
• Experience in an IT setting with client interaction is preferred. 
• Knowledge of online banking systems preferred.

The application window for this position is anticipated to close in 2 weeks (10 business days) from January 22, 2024. Please know this may change based on business and interviewing needs. 

What You Will Get As A Porch Group Team Member 

Pay Range*: $18.00 - $22.60 hourly.  

*Please know your actual pay at Porch will reflect a number of factors, among which are your work experience and skill sets, job-related knowledge, alignment with the market and our Porch employees, and geographic location.  
 

Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.    

• Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose. 
• Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis. 
• We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options. 
• We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits.  We also offer Voluntary Life and AD&D plans. 
• Both traditional and Roth 401(k) plans are available with a discretionary employer match. 
• Headspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation. 
• Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes. 
• LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more. 
• Our wellness programs include paid vacation of 10 days per year accrued on an hourly basis, company-paid holidays of typically nine per year, paid sick time, paid parental leave, an employee assistance program (EAP), identity theft program, travel assistance, will preparation, and fitness and other discounts programs. 

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