Collaboration Tools Engineer

About the Role 

As a member of the Collaboration Tools team, you will be part of the broader IT Experience org (IT Operations + IT Engineering) and be responsible for administering all of our SaaS and Productivity tooling. You will be the SME for many of our collaboration tools such as Slack, Google Workspace, Jira, Confluence or Asana. 

Here’s what you’ll do day-to-day: 

• Administration and maintenance of collaboration tooling (Google Workspace, Slack, Jira, Confluence, Adobe, Zoom and other SaaS apps) 
• Partnership with Gusties for all Atlassian change mgmt and project work
• Supports the IT Geeks and other internal support programs for building integrations, maintaining the service desk and automations to drive efficiencies in our day to day operations 
• Procures, and maintains productivity tooling and builds integrations for all Gusties 
• Serves as an escalation point for end user requests for any team owned technology 
• License / User clean up and auditing/software reclamation automation
• Partnership with Corporate Identity Access and Security teams to manage posture on SaaS offerings
• Assist with M&A integrations 
• Manages the vendor/CSM relationship of all of our SaaS productivity apps 
• Compliance and GRC representation and assisting with SOC2 / SIG audits and questionnaires 

Here’s what we are looking for: 

• 3+ years in a Systems Administration role
• Basic knowledge of a scripting language (preferably Python or Javascript) - basic data types, working with JSON
• Working knowledge of API integrations and development (REST, SOAP) and API security

• Experience building and maintaining highly efficient automation workflows around application access and familiarity with iPaaS tooling (Okta Workflows, Workato, Mulesoft, Zapier) 
• Experience implementing SSO with an identity provider (SAML, SCIM and OAuth)
• Familiar with regulated environments including SOC2 Type 2, Risk Assessments and other compliance controls
• Strong knowledge of networking concepts: VLAN, VPN, DHCP, DNS and SD WAN
• Advanced knowledge of Google Administration including OU orchestration, security and compliance, data protection, eDiscovery/retention policies, understanding mail flow, API controls and alerting/reporting 
• Proficiency in administering SaaS modern computing technologies and cloud platforms
• Project / Portfolio Management with knowledge of Agile principles 
• Knowledge of LLM and OpenAI models a plus
• Expert level experience administering Atlassian products for a large organization 

Our cash compensation amount for this role is targeted at $113,000-126,000 in Denver & most remote locations, and $136,000-153,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.