Collections Representative

C.H. Robinson is seeking a dynamic Collections Representative to join our team. In this role, you will utilize your problem-solving and critical thinking skills to determine the root cause of aging invoices and leverage systems functionality to resolve them. You will work within established procedures, adhere to quality guidelines, and escalate complex issues to senior team members or leadership. Additionally, you will contribute ideas for process improvement and develop professional relationships with internal and external customers. This is an exciting opportunity to build relationships and use your critical thinking skills to resolve everyday collections problems.

At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site part of the week, igniting creativity and driving impactful results. With the flexibility for remote other days of the week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Utilize problem-solving and critical thinking to resolve aging invoices
• Leverage systems functionality and established processes
• Adhere to quality guidelines and established procedures
• Escalate complex issues to senior team members or leadership
• Contribute ideas for process improvement
• Develop professional relationships with internal and external customers
• Maintain open lines of communication and provide timely, professional service
• Continue to build knowledge of the collections process
• Perform other duties as assigned according to team or country-specific requirements

QUALIFICATIONS

Required:

• High School Diploma or GED equivalent
• Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience

Preferred:

• Proficient in Microsoft Office Suite of programs
• Effective and flexible communication skills
• Strong customer service and interpersonal skills
• Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
• Ability to work in fast-paced, professional, and deadline driven environment
• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on page.