COLT Global Support Coordinator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

As a COLT Global Support Coordinator you will provide immediate global support for all questions and incidents related to all COLT Systems usage, for both internal and external users. There will be also support to CMA teams during the roll out & running of the CMA and CMA lite project and will assist service centres, carriers & other departments where CMA usage will impact, collaborating for the success of the project; will filter support requests and direct them to the appropriate systems or people as well as providing immediate first level support and training to resolve usage difficulties; to develop and create training materials to ensure a smooth transition to SAP Fiori and the COLT systems.

Key Accountabilities

• To be an integral part of the support team that provides wide global support for COLT and CMA systems
• Deal with all support requests that are raised by Carriers, Service Centre Staff and Other Teams related to COLT
• Evaluate support requests and direct to the appropriate system or person for resolution
• To manage the multi-channel systems for carriers, service centres and other teams to raise problems: Teams, eMail, Phone, ServiceNow
• Develop, create and deploy training materials to support the smooth adoption of CMA and CMA lite for new Carriers onboarding the programme.
• Obtain and provide data and insights to the implementation teams in support of the CMA roll out programme
• Monitor systems usage for fluctuations and provide useful insights to help resolve issues
• Proactive communications to carriers or service centres when usage appears to be a problem
• Proactive communications to COLT users when there are updates or changes to the systems
• To provide immediate, live, first level training or support for minor problem resolutions
• To track the issues raised and escalate when problems linger
• To communicate with the TS team and facilitate the resolution to CMA and COLT issues
• To support in systems testing when there are bug fixes or new functionality releases
• To support in providing extended hours global support when required

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Experience

• Supply chain experience
• Blueyonder user level
• SAP/Fiori
• IT background will be a plus
• Customer Service will be a plus

Skills and Knowledge

• Able to create multi modal training materials
• Able to manage and maintain documentation to ensure global consistency
• Strong interpersonal, presentational and networking skills
• Strong customer service skills
• Team player but able to work autonomously
• Experience with logistics and supply chain industries
• Experience with working on multi stakeholder projects
• Experience with working closely with CHEP IT

Languages

English (must)

Spanish (desirable)

One of these European languages will be must: Polish or German.

Preferred Education

Technical/Professional Qualification - Logistics Management

Preferred Level of Work Experience

1 - 3 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].