Commercial Sales & Account Executive

Commercial Sales & Account Executive

PURPOSE OF THE ROLE

The Commercial Account Executive role offers a hybrid working environment combining Sales & Account Management to achieve acquisition targets and maintain existing Amadeus customers to deliver future growth within the Inside Sales segment. The primary role responsibilities include:
Driving long term retention and IT revenue growth across your customer portfolio.

Main Responsibilities

- Acquisition

Drive sales activities across Inside Sales segment to acquire new customers in accordance with the commercial principles of sustainable and profitable growth
 

- Retention

• Drive account management activities across the Inside Sales segment to ensure the retention and effective management of existing customers in accordance with the commercial principles of sustainable and profitable growth

- Development

• Drive business development activities with prospects and existing customers to achieve growth in Inside Sales segments and increase revenues through the introduction of new solutions and services

• Creation of sales and account development plans to convert strategy into specific customer engagements and activities

• Provide competitive intelligence, analysis of market trends and competitors performance

• Build and leverage a network of customers and industry contacts with the express outcome of winning market share

- Sales Support Activity:

• Contribute to improved sales support processes, systems and tools to ensure the effective execution of acquisition, retention and development targets

• Collaborate with key stakeholders (internal & external) to ensure the delivery of sales activates to achieve the Inside Sales commercial objectives

• Ensure the sharing of knowledge and best practices across the Commercial teams and to the broader Travel Sellers Unit

• Proactively use CRM to drive sales pipeline and effectively create, manage and promote commercial understanding of the Retail segment

• Ensure the accuracy and integrity of data in CRM is maintained, as well as sales activity reporting

• Pipeline management - ensure accuracy within your Pipeline in relation to Sales Stages, Expected Signature & Expect Migration dates. 

• In conjunction with other teams/ functions, maintain responsibility for the migration of new business and of new products, solutions and services to all customers within your portfolio.

- Account Management

• Develop and maintain a structured sales plan with all customers under your portfolio to drive new product and IT revenue opportunities.

• Achieve expected revenue, profitability, and satisfaction levels within your portfolio.

• Maintain a high level of functional knowledge of the GDS and the full Amadeus product portfolio through a combination of self-improvement and attending internal sales and product sessions.

• Acquire meaningful market intelligence from customer visits.

• The Role is office based with 1 day per week customer facing.

Experience Required 

• Experience working within the Travel Industry.

• Understanding of Account Management and Business Development.

• Customer service skills and the ability to understand implications and commercial impact of technical issues.

• Ability to compile / adhere to a structured sales plan. Define milestones, action items and follow-up where required.

• Knowledge of online booking tools – corporate or business-to-business.

• Confidence in terms of communication and self-management.

• Travel Agency Background preferred.

• Experience with Global distribution Systems preferable.

• Self-motivated, ability to work under little supervision.

Diversity & Inclusion