Communication Dispatcher I - Night Shift

Job Description

The Massachusetts Veterans Home at Chelsea (MVH) is a long-term care facility for veterans that is recognized by the US Department of Veteran Affairs, licensed by the MA Department of Public Health, Certified by the CMS and managed by the Executive Office of Veterans Services. The home provides a full range of skilled long term care services and programs along with ancillary services.

The Communication Dispatcher I role handles all incoming and outgoing calls; monitors fire alarm system. Responsible for maintaining patients/residents information such as location/phone number in computer file. Acts as a receptionist. Ability to use paging system. Ability to initiate proper procedures for all codes (med stat, code red, code 99).

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

• Answers incoming calls in appropriate manner.
• Places outside calls when asked to assist.
• Assists in training of any new operator.
• Responsible for equipment during shift.
• Is courteous to all persons that call or ask for information.
• Is able to respond appropriately to all emergency calls.
• Communicates effectively.
• Ability to work a flexible schedule.
• Uses radio system to communicate with security staff.
• Uses beeper and paging systems to communicate with staff.
• Reports equipment failure to proper persons.
• Keeps accurate record of all Code 99's, Code Reds, Med Stats, etc.
• Keeps accurate record of all daily incidents.
• Ability to input data into computer system.

QUALIFICATIONS REQUIRED AT HIRE:

• Ability to read, write and comprehend the English language
• Ability to speak clearly and distinctly
• Ability to deal tactfully with others.
• Ability to make decisions and act quickly in emergency situations.
• Ability to work accurately with names, numbers, codes and/or symbols.
• Ability to maintain accurate records.
• Ability to exercise discretion in handling confidential information.
• Basic computer skills.

QUALIFICATIONS ACQUIRED ON JOB:

• Knowledge of the use of radio, beeper and paging systems.
• Knowledge of the proper procedures when handling emergency calls such as Medical Stats and Code Reds.
• Knowledge of the standard procedures governing the use of telephone switchboard and/or other
• Communication equipment.
• Knowledge of the proper telephone procedures for making and receiving agency calls.
• Knowledge of the types and uses of agency forms

About the Massachusetts Veterans Home at Chelsea:

The Massachusetts Veterans Home (MVH) at Chelsea is an independent state agency that organizationally report to the Secretary of the Executive Office of Veterans Services (EOVS). The Veterans Homes are owned and operated by the Commonwealth of Massachusetts and address the needs of a wide variety of veterans, including long term care and domiciliary services meeting the veteran residents' care and psychosocial needs. The care and services provided by MVH are supported by a staff of approximately 450; representing physicians, advanced practice clinicians, nurses, aides, social workers, recreation therapist, physical and occupational therapy, speech language pathology, educators, building trades, dietary, housekeeping, managers, support staff, consultants and contractors. The tradition of service to the veterans of Massachusetts is surpassed only by a continued commitment to excellence in care for those who are in need now and in the future.

Pre-Offer Process:

For BU and MI-MIV

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: None

Special Requirements:
After appointment, appointees must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.