Complaint Handling Operations

Job Title

Complaint Handling Operations

Job Description

Complaint Handling Operations

Join Philips and make a real difference by being a part of the process monitoring team within our Sleep & Respiratory Care division.

Your role:

• Ensure the quality, accuracy, and compliance of product complaint files.
• Provide training and education to Post Market Surveillance (PMS) team members on end-to-end complaint handing process (onboarding and ongoing).
• Support document control management to maintain current and accurate policies and work instructions.

You're the right fit if:

• Bachelor's Degree or higher in biomedical engineering, science, healthcare, or medical profession (Associates degree may be considered for individuals with at least 3 years hands-on patient care experience or experience with servicing or supporting the product(s) or similar product(s) in the field).
• 2+ years previous experience working as a biomedical engineer/risk manager OR in a licensed/certified capacity in a health care role such as an RN, NP, PA, MD, (Respiratory
• Therapist, Radiation Technologist, Ultrasound Technologist, CT technologist, EMT, etc. may be considered if applicable to product being supported) OR previous experience with servicing or supporting the product or similar or 2+ years' experience Medical Device and or other regulated industry.
• Moderate understanding of CAPA, as well as global medical device regulations, requirements, and standards such as 21CFR Parts 803, 806, and 820, ISO13485, ISO1497, and ISO9001.
• Knowledge of global post market surveillance regulation (21CFR, MDD93/42/EEC and other applicable global regulation.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Pittsburgh, PA. or Nashville, TN. or Cambridge, MA. or Maple Grove, MN. USA

All United States-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees, learn more here.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.