Compliance Rep I

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $136 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a Compliance Representative to join our Compliance Team in Beaverton, Oregon.

Working in a high performance team environment, you will be responsible for assuring the quality and integrity of the DAT Directory through the gathering of information such as proper Motor Carrier Authority, insurance verification, and up to date carrier profiles. 

Candidate Profile

• Organized and detail-oriented, with strong communication skills.
• Customer service skills and a passion for helping customers.
• Ability to effectively present information and respond to questions from employees, groups, and customers. 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to learn and follow standard operating procedures.
• A team player with a positive attitude.
• Reliability, punctuality and a professional appearance.

What You’ll Do

• Analyze data received from the FMCSA/DOT website, SaferSys and the Customer Directory. Utilize reporting software to analyze the data and make recommendations.
• Deliver Customer Service, Product Support, and Customer Training. 
• Audit and Validate Broker/Carrier authority of existing carriers. Maintain complete customer records, accurately update changes to customer records in Salesforce.
• Meet performance metrics, which include schedule adherence, utilization rate, monitoring, and call handle time.
• Make outbound calls to verify carrier insurance coverage and request updated insurance if needed.
• Train new customers on the use of CarrierWatch and DAT's Onboard, and provide ongoing support to customers.
• Update carrier watch lists via requests from customers, 3rd party information providers and internal resources.
• Analyze data from the DAT Directory through the use of Salesforce, Crystal Reports (Business Objects) and Excel.
• Report out as needed and/or make necessary updates to the DAT Directory based on data retrieved and analyzed.
• Be the “Voice of the Customer,” by sharing customer feedback to help improve DAT products and services.
• Share potential sales opportunities with DAT Sales.
• Provide backup support to other Product Support teams by taking inbound calls, emails and chats.

The Skills and Experience You’ll Bring

• 1-3 years Customer Service experience. 
• Previous experience in a call center environment strongly preferred.
• Bilingual English/Spanish preferred.
• Intermediate analytical/problem solving skills.
• Excellent presentation skills.
• Typing skills.
• Exceptional telephone skills.
• Basic PC skills including Internet navigation skills; specifically, the ability to use email and a web browser to locate, retrieve and process information in an accurate and efficient manner.
• Excellent written and verbal communication skills.
• Time management and organizational skills.
• Listening and interpersonal skills.
• High school diploma or GED required.
• DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.

For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum compensation for this role is $20/hour + benefits. The maximum compensation for this role can vary depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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