Compliance Specialist

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain 

logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $136 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a Compliance Specialist to join our Compliance Team in Beaverton, Oregon.

You’ll bring your compliance experience and strong customer service skills to a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years.

Candidate Profile

• Organized and detail-oriented, with strong communication skills.
• Able to identify and resolve customer issues through a high degree of active listening skills and product knowledge.
• Consistently produces high-quality work, while maintaining excellent documentation and preserving data.
• Advanced customer service skills and a passion for helping customers.
• Strong analytical skills. 
• Proactively seeks ways to streamline systems, gain efficiencies, and find innovative process improvements.
• Steeped in technology, and experienced in using a multitude of software solutions.
• Performs detailed work with a high degree of accuracy   

What You’ll Do

• Conduct complex investigations of sophisticated criminals and criminal enterprises to keep bad players out of our network. 
• Identify, investigate, analyze, and evaluate potential fraud, abuse, or misinformation.
• Drive adoption and implementation of integrated support applications and tools.
• Build strong relationships with key stakeholders and be seen as the goto person regarding fraud and customer qualification
• Handle escalated issues and work to de-escalate where necessary.
• Demonstrate and reinforce company policies and procedures.
• Track and report your findings.
• Use a combination of manual and automated tools to gather data and conduct investigations.
• Work with cross-functional teams across DAT for collaboration on fraud risks and investigations.
• Work with stakeholders to drive process improvements that will impact internal and external customers.
• Provide back-up support to the contact center as needed, through processing calls, emails and chats.
• Take on ad-hoc projects/assignments as necessary.

The Skills and Experience You’ll Bring

• 5+ overall years of experience in regulatory compliance.
• Highly experienced with customer communication, including phone and email, and social media.
• Strong background in technology; comfortable translating technical details for non-technical audiences.
• Demonstrated experience improving systems; always striving to improve processes.
• Salesforce experience strongly preferred.
• Bachelor’s degree preferred. Associates or High School degree considered. 
• Adept at multitasking and prioritizing, so work is performed in an efficient and timely manner.
• Excellent customer service and communication skills, in person, by phone, and email.
• A team player with a positive attitude.
• Reliability, punctuality and a professional appearance.
• DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.

In compliance with Colorado's Equal Pay for Equal Work Act, the minimum compensation for this role is $25/hour + benefits. The maximum compensation for this role can vary depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
#HZ-LI1