Consultant II, HR Investigations

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!
ABOUT THIS JOB

The centralized HR Investigation team's purpose is to promptly and thoroughly conduct all Human Resources investigations in a manner that is fair, unbiased, and consistent with CarMax values. The Consultant, HR Investigations is responsible for professional response and resolution of CarMax Human Resources investigations. This position manages Associate complaints/concerns and conducts unbiased investigations from intake through resolution, providing outcome recommendations to Region/Store teams. The ideal candidate for this role has strong communication skills and the ability to provide thorough research, support, and recommendations on a wide variety of HR investigations.

WHAT YOU'LL DO - ESSENTIAL RESPONSIBILITIES

• Supports routine HR investigations from end to end
• Conducts case intake and ensures all information is correctly documented
• Conducts interviews with all involved parties
• Reviews supporting documentation, and performs research activities and analysis related to the case, if necessary, to inform decision making (e.g. internal precedent, external research)
• Proactively identifies issues for additional analysis, escalation, or partnership
• Partners with Legal Team, Compliance & Ethics, Asset Protection, Associate Relations, and others as needed for cases whose outcome cannot be determined without additional expertise
• Develops resolution recommendations, including performance management, employment decisions, or other warranted outcomes
• Partners with involved parties' Management Team on necessary background information, recommended resolution, and any additional recommendations
• Completes proper template for any disciplinary action/coaching and reviews next steps with people manager
• Throughout all activities, operates within case management system to ensure interview notes, supporting evidence, findings, recommended outcomes and case reports are properly documented
• Communicate recommended outcomes to Human Resources Managers, and in limited instances Human Resources Directors and Regional Vice Presidents

QUALIFICATIONS

• Strong attention to detail and a commitment for follow through
• Ability to communicate effectively with all levels of the organization through verbal and written communication
• Above average individual initiative and critical thinking skills - seeks to understand root cause and find effective solutions
• Ability to facilitate consensus in decision-making; partners with others as needed
• Ability to provide strong customer service to all parties involved in an investigation
• Ability to own the work, make and follow through on commitments; detail oriented, able to manage multiple issues and meet changing deadlines
• Must be flexible, adapt to change easily, and able to exercise independent discretion on matters of significance

REQUIREMENTS

• Bachelor's degree, preferred
• Two to Four years Human Resources or comparable experience
• Some Human Resources experience, preferred
• Experience with investigations
• Experience utilizing a case management system
• Proficiency in Microsoft Office suite

ABOUT CARMAX

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.