Content Designer

Introduction
Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together work the same and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson Blockchain IoT and Security excite you?  If so read on!

Your Role and Responsibilities
We’re looking for a Content Designer to join our team and play a key role in shaping the content strategy for our IBM Software Defined Storage products. In this role you’ll partner with UX designers researchers product managers product engineering and product marketers to plan and create content continually improve it and evolve IBM’s voice and content standards. We’re seeking someone with a strong technical writing background and experience collaborating with UX Designers to create intuitive high-quality user-centered content.

As a Content Designer you will be responsible for:

• Collaborating with subject matter experts UX researchers interaction designers quality engineers developers SREs support engineer product marketing team and other team members to create and maintain content that meets user needs and is compliant with IBM standards and guidelines.
• Producing user-centric content assets that are accurate intuitive timely high-quality relevant to the audience easily understood optimised for search engines and to style.
• Example of content assets: User Interface (UI) copy video tutorials user manuals how-to guides FAQs and so on.
• Producing content that is structured and formatted in a way that is easily discoverable by AI algorithms
• Conducting research to gather information from subject matter experts and other sources to ensure accuracy and completeness of content.
• Participating in user research and usability testing to gather feedback and improve content and UX design.
• Creating evaluating updating and reviewing content at all stages of the end-to-end user journey
• Analyzing content performance and making recommendations for improvement.
• Staying up-to-date with industry trends and best practices in technical writing and content design
• Actively participate in special projects focused on accomplishing the teams’ objectives and key results

Benefits:
As a valued Opportunity to design a wide variety of content including knowledge articles videos infographics and more.

• Participate in voluntary activities that contribute to IBMs mission and vision
• Be part of a diverse and inclusive workforce
• Work with a team of passionate and talented multi-functional professionals to create amazing content.
• Work with some of the leading storage technologies in the world and help them tell their story.

Required Technical and Professional Expertise
What you will bring to IBM

• Minimum 5+ years of experience in Content Design domain.
• A growth-mindset: continue to learn and develop your skills and competencies
• An expert grasp of technical writing preferably in the software industry. for different digital channels platforms and a wide range of users.
• Strong attention to detail and excellent communication skills.
• Passion to create simple intuitive user focused content experience for our users. Craft content that solves users’ problems.
• Working experience of applying content concepts (such as personalization architecture and so on) and prototyping to choose from options and make content understandable to different audiences.
• Ability to work independently collaborate with stakeholders and meet project milestones
• Foundational understanding of UX design concepts including user research
• Experience working in an Agile environment. The role requires you to attends planning meetings regular update meetings and retros work in an evolving environment and use an iterative and flexible approach to enable continuous delivery.
• Familiarity with SEO best practices
• Knowledge of DITA AEM and structured authoring is a plus.

Preferred Technical and Professional Expertise

• None