Content Support Developer

About Us

Dealer Inspire is a website platform provider catering to progressive auto dealers. Our amazing office is located in Naperville, Illinois. We pride ourselves in having a fun, unconventional working environment and a great culture. While our team works extremely hard, we try to keep it a fun and creative work environment.

About The Position

The position of Content Support Developer is vital to the success of Dealer Inspire. This position is responsible for the maintenance requests submitted through Dealer Inspire Support of our clients’ sites, including pages, forms, menus, and more. The Content Support Developer has a detailed working knowledge of the DI Platform, including all available plugins and features. The Content Support Developer also is familiar with the Dealer Inspire Platform to know which plugins and features are available and best meet individual client’s needs.

Essential Responsibilities (including but not limited to):

• Work in the support ticket queue to ensure all tickets are handled efficiently, giving attention to High Priority tickets first; 
• Follow up routinely on cases and provide timely responses;
• Ability to recognize when cases may need to be escalated to Senior Content Support Developer;
• Maintain, create & update forms using the Gravity Forms plugin and understand basic XML syntax notifications that interface with client’s CRM;
• Utilize HTML, CSS & Bootstrap to create responsive, custom pages;
• Work with our team of designers to create custom images to complete tasks, as needed;
• Continued personal education in current and emerging technologies.

Required Skills:

• Strong understanding of Wordpress - page templates, custom posts, and widgets;
• Strong HTML/CSS skills including grid systems (Bootstrap 3 & 4);
• Solid knowledge of ADF/XML Notifications;
• Solid understanding of how the OEM Provider affects forms & requirements on DI sites;
• Experience with responsive design techniques;
• Detail oriented, very organized and punctual;
• Fast learner & interested in new technologies;
• The ability to remain cool under pressure.