Contract Operations Specialist

We’re looking for a Contract Operations Specialist to advise and support the New Business and Customer & Expansion teams on the efficient execution of deals, ensuring new contracts and renewals are accurately structured and meet compliance requirements. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in London, England, United Kingdom. In this role, you will report to the Senior Manager, Contract Operations. 

WHAT YOU’LL DO:

• Support the New Business and Customer & Expansion teams as the subject matter expert of the Sales process, helping to resolve issues and navigate across multiple business functions
• Partner with the New Business and Customer & Expansion teams to capture the contractual requirements in order to propose language for inclusion in contracts
• Assist in monitoring a working queue to assist the team in resolving requests for assistance from sales on a daily basis and is meeting the service level agreement
• Review contracts pre / post-sale to ensure compliance with operational procedures/financial audit requirements, providing assistance in resolving any contractual issues found
• Support the day-to-day use and data integrity of CRM (Salesforce), including account set-up and hierarchies, opportunity creation, quoting and closing out of opportunities, and auditing data to ensure accurate booking and forecasting of revenue
• Perform other related duties as assigned

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WHAT YOU’LL NEED:

• Some practical or relevant work experience in a Sales Operations role including direct experience of sales order processing, software contracts, software contract renewals, invoicing, and revenue recognition policies
• Knowledge and understanding of internal departments (Legal, Finance, Partner Operations, Product Marketing, etc.)
  
• Understanding of software sales processes from quote-to-cash and some experience in working within CRM and Financial systems
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-Hybrid