Core Account Manager

Role:

Our team of Account Managers will be ambitious and hard-working sales professionals who want to win and be part of a winning revenue team. We’re looking for someone who can hit the ground running in a recently expanded function and be part of the roll-out of brand-new processes that will help maximise the revenue potential of our current customers. As an Account Manager, you will be responsible for a significant book of business where the day-to-day duties will work towards renewing, upselling, and cross-selling into your accounts simultaneously.

What we’re looking for:

The Account Manager role is to grow a book of business across our Core customer-base by managing monthly renewals as well as building upsell pipeline with new buying groups within these accounts. As an Account Manager you will be revenue-focused, confident running commercial negotiations and be able to expertly guide customers toward the most appropriate Cognism package for their team’s needs.

Responsibilities:

• Where applicable, work in tandem with Customer Success Managers in order to align on customer status and strategise your renewal/upsell opportunities upcoming.
• Monitor customer satisfaction in order to gauge any expansion opportunities and renewal health.
• Actively prospect into your customer book to open and manage upsell opportunities.
• Expand outside of your main point of contact to get in front of other decision makers, influencers, end users and new buying centres within your customer accounts to maximise chance of expansion and retention. Manage this relationship accordingly.
• Map out potential expansion opportunities and book meetings (not from cold – with customers) and close business from scratch. This includes running the initial demo through to signature.
• Manage customer renewals by demoing new feature roll-outs, negotiating pricing and package options and signing off renewals onto new paper. The aim is to maximise revenue from all customer accounts.

Requirements:

• Exceptional communication skills
• Experience in a client-facing role or managing a large book of business
• Ability to run a sales process from scratch (finding a decision maker) to close
• Extensive knowledge on the Cognism product suite and how best we serve our client base
• Professional and articulate communication skills
• Prompt and tidy approach to admin and pipeline management
• A can-do and agile attitude
• History of performance in a sales environment
• Ambition to achieve and over-achieve your revenue number
• Team player that works well collaboratively