Corp IT Help Desk Lead

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, see www.DAT.com/company.

Job Application Deadline: 10/30/2024

The Opportunity

DAT is looking for a Corp IT Help Desk Lead to join our team working hybrid in Beaverton, Oregon.

Candidate profile

The Help Desk Leader is responsible for leading a team of Help Desk Analysts & IT Engineers by providing technical support to users across our Mac & Windows base, plus establish long-term IT Strategy for growth and scale. The leader will work with users to troubleshoot and resolve issues, and will also be responsible for managing the team's workload and ensuring that projects are completed on time and within budget. The ideal candidate will have a strong understanding of Windows and macOS operating systems, as well as experience with digital transformation, management in multiple office locations, and scale of growth.

What You’ll Do

• Lead a team of Helpdesk Analyst & IT Engineers
• Provide technical support to users of desktop computers and mobile devices
• Troubleshoot and resolve issues with Windows and macOS operating systems
• Install and configure new devices
• Manage ticketing systems and work within a queue-based workflow
• Respond to endpoint issues, incidents, and emergencies
• Produce, review, and revise documentation for both internal users and teammates
• Provide leadership within your team and the user base, as well as establishing and improving relationships throughout all areas of the business
• Work with other IT teams to coordinate projects and ensure that the endpoint infrastructure is aligned with the business needs
• Stay up-to-date on the latest trends in IT, helpdesk support and endpoint technology.
• Being a friendly, supportive contact for all users and presenting the public face of the IT organization and communicating effectively in-person as well as text
• Technical and strategic project work focused on improvements to our endpoint infrastructure in a variety of operational areas including Desktop automation, Endpoint
• Troubleshooting and management of Desktop endpoints of both Mac and Windows with both minimally technical personnel and high-touch executives
• Managing ticketing systems and working within a queue-based workflow
• Responding to endpoint issues, incidents and emergencies
• Producing, reviewing and revising documentation for both internal users and teammates
• Providing leadership within your team and the user base, as well as establishing and improving relationships throughout all areas of the business

The Skills and Experience You’ll Bring

• Bachelor's Degree or higher in Computer Science, Information Technology, or a related field.
• 5+ years of Enterprise IT Helpdesk Management & Support experience. Previous leadership experience is a plus.
• Strong understanding of Windows and macOS operating systems.
• Experience with scripting languages such as Python, Bash, and Powershell
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and troubleshooting skills
• Experience managing and mentoring a team
• Strong verbal and text-based communication skills
• Certifications preferred

Bonus Skills 

• Okta SSO / SAML / OIDC
• ITSM / ITIL
• G Suite or Microsoft Office

Why DAT?
DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We’ve been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado’s 100 Best Places to Work In Colorado.

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Tuition Reimbursement Program
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

This position is not eligible for Visa sponsorship.

For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $84,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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