Credit and Collections Process Specialist with French

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Job description, responsibilities, and duties
Brno, the Czech Republic, Full-time

INFOSYS provides career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of prominent and world-famous brands, and acquire and upgrade IT skills working from the all-new office building in the center of Brno.

Your workday will just fly by as you will:

• Prepare, modify, and submit Customer invoices, manage customer billing correspondence, prepare credit memos, rebills, rebates and allowances;
• Manage Billing & Invoicing Exceptions & Resolve Discrepancies, Cash Application (i.e., receive remittance and post receipts against invoice);
• Prepare Customer Statements, Manage Inquiries & Customer Correspondence, Collections Management, Collections Discrepancy & Dispute Management, Account Maintenance (including suspensions, terminations, etc.);
• KPI and SLA reporting with RCA analysis and conducting governance calls with stakeholder;
• Interact with stakeholders and legal entities for clarifications;
• Resolve open items and communicate to the Infosys Offshore team;
• Liaison with Quality team for process stabilization, suggest innovative strategies, process adherence & enhancement, Risk assessment process;
• Conduct quarterly Process Certifications to reduce performance & knowledge variation;
• Manage the knowledge Repository for the process & update it timely;
• Controlling & reducing customer escalations/complaints.

Why does Infosys choose you? You definitely:

• Speak and write in French (lvl B2+) and English (lvl B2+) fluently;
• Should have 2-4 years of experience in O2C - Cash collection/ Credit review process, good exposure in Software / technology industry is an added advantage;
• BPM/BPO (third party vendor) exposure at least 2+ years;
• Good communication skills - Ability to work and communicate with people across organizational units and Client's Customers;
• University Graduate / under graduate in Accounting / Finance;
• Perceive multitasking and problem-solving as a piece of cake;
• Can be punctual and relied on.
• Are able to work fully form the office

Employee perks, benefits:

• Long-term and stable cooperation;
• Performance bonus;
• Financial appraisal for referring your friends and acquaintances;
• Monetary compensation for the night shifts and compensation days for working during the Czech state holidays;
• Meal allowance;
• Multisport card;
• Benefit card;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 25 days of paid leave;
• Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, and a terrace in the center of Brno, 2nd largest city in the Czech Republic;
• Expat Assistance Services for new joiners;
• Relocation Package;
• Teambuilding activities;

Infosys appreciates your time so the hiring process is usually concise:
Apply - Receive a response after your CV evaluation - Get a call from our Recruiter - Arrange a video conference with our Team Leader/Manager - Get feedback/offer - Navigate your next with Infosys.

Brief description of the company:
Infosys is a global leader in the next-generation digital services and consulting.
We provide business consulting, technology, engineering, and outsourcing services for world-class brands across the globe. Our current clients are market leaders in areas of car and sportswear manufacturing, energy and utilities, insurance, pharmacy, healthcare, etc.
Our business solutions and services help to accelerate innovation, increase productivity, reduce costs, and optimize asset utilization.
Infosys provides career opportunities for those with and without solid IT experience, and who are willing to absorb and implement technological innovation on a daily basis.