CRM Dynamics Technical Specialist – Assisted Channels (ODS)

CRM Technician-2

Country: Spain

Open Digital Services is a tech company with a unique culture, dedicated to creating innovative products for Santander Group Affiliates. Open Digital Services is part of the Retail & Commercial Division of Santander Group, one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.

Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts. Be part of our Best-in-Class tech team and help us create unique value for our customers! 

Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting.

Mission and responsibilities:

Responsible for developing, configuring and managing the CRM Dynamics piece, the foundation of Picaso, with vision of both channels: Contact Center and Branch.

• Development and management of the CRM Dynamics Service module, with agent vision, customer vision and managing the different parts of the solution. 
• Changes and developments in the data model.
• Inclusion of flows and different parts of the CRM solution (such as USD and Sales).
• Integration of interactions and security management.

What are we looking for in this position?

• Minimum 5 years of experience in development and technical configuration of CRM dynamics and preferable knowledge of the USD module.
• Bachelor’s Degree in Computer Science, Information Systems, or similar.
• Preferably CRM Dynamics certified.
• Proven experience in the development-implementation-maintenance of Microsoft Dynamics, preferably in the implementation of CRM Service module, experience and knowledge of USD will be valued.
• Must be decisive, agile and remarkable orientation towards the development of tasks and requirements.
• Knowledge in Power BI, Power Apps...and in migrations, Web Service, XML will be valued.
• Experience working in cloud environments (preferably AWS).

What do we offer?

• Immediate incorporation to a dynamic and agile company with a growth and expansion project.
• Working in start-up mode with the support of Grupo Santander.
• Competitive remuneration and attractive benefits package.
• Possibility of growth within the company and the Group.
• Collaboration in international projects and possibility of contact with different countries.
• Excellent work environment, social clubs and frequent events (now virtual).

Would you like to grow with us? Join our team!

OBTECH22

ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.

For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here.