Cruise Relationship Manager - Florida-based, Remote

Please note: This position offers a base salary ranging from $63,750 to $80,000, contingent upon one's expertise, competencies, and qualifications.

About Informa Markets

Informa Markets is dedicated to creating dynamic platforms that facilitate trade, innovation, and growth within various industries and specialized markets. With a portfolio of over 450 international B2B brands, we offer opportunities for engagement, experiential learning, and business transactions through both live and virtual events, specialized digital content, and practical data solutions.

We serve as the vital link connecting buyers and sellers, enabling the smooth flow of commerce and trade across a wide range of specialized markets. Our diverse platforms empower businesses to meet, explore new products, trade, and expand their operations through prominent exhibitions, virtual events, online marketplaces, specialized content, and data services.

About F&B@Sea

In close collaboration with cruise lines, suppliers, industry associations, and culinary experts within the cruise and hospitality sectors, F&B@Sea brings to life the immersive cruise dining and beverage experience. This dedicated environment is thoughtfully designed to captivate the senses, offering a comprehensive two-day celebration.

F&B@Sea promises abundant opportunities to savor delectable samples and artisanal cocktails. Attendees will step into the shoes of passengers, navigating a bustling marketplace featuring carefully curated vendors. They will witness captivating live demonstrations by flair bartenders and renowned chefs while immersing themselves in the latest F&B trends through interactive content sessions and engaging activations. It's an experience like no other! 🚢🍽️🍹

As a Cruise Relationship Manager, your primary responsibility is to develop and enhance buyer attendance for Seatrade Cruise Global, F&B@Sea, and our growth sectors. This critical role involves extensive research, identification, qualification, and recruitment of buyers within the cruise industry in alignment with our targets and event strategies. Your focus will be on comprehending the buying process as part of our customer insight initiative and ensuring the provision of relevant buyers to meet exhibitor needs across all Seatrade cruise events.

Key Responsibilities:

1. Buyer Engagement: Research, identify, qualify, and recruit cruise industry buyers, understanding their specific needs and preferences to align with event strategies.

2. Customer Insight: Gain a deep understanding of the buying process within the cruise industry, contributing valuable insights to our initiatives.

3. Audience Expansion: Focus on identifying cruise line buyers responsible for purchasing and procurement across all sectors within the cruise industry.

4. Relationship Management: Build and nurture strong relationships with buyers throughout the event cycles, ensuring their satisfaction and attendance at various Seatrade Cruise events.

5. Audience Growth: Strengthen existing audience attendance while actively attracting and delivering new audiences across the Seatrade Cruise brand.

6. Matchmaking: Be responsible for pairing buyers with exhibitors, ensuring relevancy and encouraging their attendance at Seatrade Cruise events.

Requirements:

• Location: Must be located in Florida and able to work remotely from a Florida base.

In this role, you will play a pivotal part in enhancing the success of Seatrade Cruise events by connecting exhibitors with the right buyers, thereby contributing to the growth and prosperity of the cruise industry. 🚢🌟

• Networking Proficiency: Demonstrated ability to network and build strong relationships with a diverse range of individuals.

• Effective Communication: Exceptional telephone etiquette, along with excellent written and spoken English skills, substantiated by a track record of clear and persuasive written communication.

• Customer-Centric: A strong customer-focused approach with a genuine commitment to meeting client needs and expectations.

• Self-Motivated: Intrinsic motivation to work independently while collaborating with a remote Seatrade Cruise team, spanning locations in the US and the UK.

• Organizational Prowess: Strong organizational and administrative capabilities, ensuring efficient task management and project coordination.

• Results-Oriented: Goal-driven with the ability to take initiative and deliver results autonomously.

• Interpersonal Skills: Excellent interpersonal abilities, including the confidence to collaborate as part of a team while bringing a creative and innovative mindset.

• Attention to Detail: Meticulous attention to detail, ensuring accuracy and precision in all tasks.

• Pressure Handling: Proven capacity to work effectively under pressure and meet tight deadlines without compromising quality.

• Tech-Savvy: Proficiency in computer skills, including Microsoft Office applications (Excel, Word, PowerPoint), and familiarity with CRM systems.

• Professional Experience: A minimum of 4 years' experience in a hosted buyer or relations manager role.

• Cruise Industry Knowledge: Experience or knowledge of the cruise industry is advantageous.

• Travel Flexibility: Ability and willingness to travel as required.

In this role, your qualifications and skills will be pivotal in fostering strong connections, driving results, and contributing to the success of Seatrade Cruise events.

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

See how Informa handles your personal data when you apply for a job here.

All your information will be kept confidential according to EEO guidelines.