Customer Onboarding Specialist

Ameresco, Inc. (NYSE:AMRC) is a leading cleantech integrator and renewable energy asset developer, owner and operator. Our comprehensive portfolio includes energy efficiency, infrastructure upgrades, asset sustainability and renewable energy solutions delivered to clients throughout North America and Europe. Our solutions range from upgrades to facility’s energy infrastructure to the development, construction and operation of renewable energy plants combined with tailored financial solutions. We foster an entrepreneurial, collaborative, and forward-thinking culture that thrives with innovation, diversity of thought, and inclusion. We are excited with all that the future holds for our industry, planet, and communities.

Ameresco is currently looking for a Customer Onboarding Specialist (COS) to work with the Customer, Director of Operations, Sales Manager, and Director of Financial Planning and Analysis to complete new project onboarding per Ameresco’s Project Onboarding Standard Operating Procedure. The COS will report to the Director of Financial Planning and Analysis. This position will work remotely.

Responsibilities:

• Maintain and manage to completion new projects being onboarded on the Smartsheet© program.

• Import customer and project data into AssetPlanner’s Service request support module.

• Import contract and budget data into AssetPlanner’s contract planning module.

• Create and import all inspection templates into AssetPlanner maintenance dispatcher module.

• Perform other duties as assigned.

Minimum Requirements:

• Bachelor's Degree in appropriate field of study or equivalent work experience.

• Minimum of 2 years of experience in account management/customer interfacing roles.

Additional Qualifications:

• Proven organizational and communication skills.

• Experience and proven ability to learn new computer programs.

• Proven ability to manage multiple projects at a time while paying strict attention to detail and project deadlines.

• Excellent verbal and written communications skills.

• Solar construction and/or operations and maintenance experience is a plus.

• Highly proficient working with Microsoft Office with the ability to quickly learn other computer applications.

• Self-motivated and able to thrive in a results-driven environment.

• Natural relationship builder with integrity, reliability and maturity.

• Ability to prioritize among competing tasks.

• Critical thinking and problem-solving skills.

• Excellent time and project management skills, while always looking to improve inefficient processes.

• Attention to detail and adherence to deadlines.

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AMERESCO challenges the brightest, most talented and creative individuals in the industry by providing an environment that embraces initiative, diversity, and achievement along with comprehensive rewards, including people-oriented insurance, investment, and incentive plans.

Genuine Ameresco communications use @ameresco.com emails; any other domain is fraudulent. Report suspected phishing to 1-866-AMERESCO.
 

Equal Opportunity/Affirmative Action Employer/Women/Minorities/Veteran/Disability.