Customer Service Agent (B&E)
Company
Wipro
Location
Guadalajara, Mexico
Type
Full Time
Job Description
- Handle member telephone inquiries regarding their Healthcare Policy.
- Research, resolve and respond in real time to member inquiries to provide first contact resolution.
- Must be flexible, open to feedback and ongoing training.
- Follow through to ensure all questions and issues are resolved to the customers satisfaction.
- Achieves all quality and productivity goals.
- Excellent written and verbal communication skills.
- Detail-Oriented, Strong Work Ethic and Organized.
- Must be a Team Player with a positive attitude.
- Develop and Demonstrate SME (Subject Matter Expert) behavior and maintain a high level of accountability.
- Regular attendance in order to meet business objectives.
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- Atender las consultas telefónicas de los afiliados sobre su Política de Atención Médica.
- Investiga, resuelve y responde en tiempo real a las consultas de los miembros para brindar una resolución de primer contacto.
- Debe ser flexible, abierto a la retroalimentación y a la formación continua.
- Realice un seguimiento para garantizar que todas las preguntas y problemas se resuelvan a satisfacción del cliente.
- Alcanza todos los objetivos de calidad y productividad.
- Excelentes habilidades de comunicación escrita y verbal.
- Orientado a los detalles, sólida ética de trabajo y organizado.
- Debe ser un jugador de equipo con una actitud positiva.
- Desarrollar y demostrar el comportamiento de las PYME (expertos en la materia) y mantener un alto nivel de responsabilidad.
- Asistencia regular para cumplir con los objetivos comerciales.
Date Posted
10/05/2024
Views
0
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