Customer Service Intern

At Saputo, our best comes from our people. We're a talented and caring team with a longstanding history of excellence.Since our first days delivering cheese on a bicycle, we've grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter-from our manufacturing plants to our office locations and everywhere in-between.

As a Customer Service Specialist Intern, you will work towards providing the highest level of customer service to our clients by building relationships, ensuring account activities are followed out correctly, and by working in collaboration with other departments.

How you will make contributions that matter

• Provide the highest level of customer service to new and existing customer accounts through sales, support, and account management activities.
• Ensure customer satisfaction through ongoing interaction and building of rapport with customer accounts, sales personnel, and internal supporting departments.
• Handle multiple priorities including customer inquiries, order changes, sample orders, product returns, and product shortage resolution.
• Monitor customer order patterns and adjust orders in accordance with company practices, policies, and management directives.
• Execute order-entry with high accuracy and follow through including solving problems in a professional and timely manner.
• Participate in cross-training employees across the department.

You are best suited for the role if you

• Are pursuing a bachelor's degree in Business or a related field.
• Ability to problem solve and to think past the first layer of possible solutions.
• Strong interpersonal skills: ability to successfully work in a team environment and demonstrate leadership.
• Excellent attention to detail, written and verbal communication, time management, and organizational skills.
• Excellent data entry and proficiency in the use of computers and Microsoft Office programs.
• Are self-motivated, possess good organizational skills, are detail-oriented, prioritize accuracy, can multi-task and meet deadlines.
• Have strong reasoning abilities: capable of breaking down complex problems into pieces that can be solved with data, analysis, assumptions, and judgment.
• Possess strong language skills: capable of reading, analyzing, and interpreting general business periodicals, professional journals, technical procedures, or governmental regulations. Able to write reports, procedures, business correspondence, and procedure manuals. Able to effectively present information and respond to questions from groups of managers, clients, employees, and the general public.
• Are proficient in the use of word processing, spreadsheets, and presentation software
• Have the ability to be flexible and work on multiple projects simultaneously.
• Have the ability to work scheduled hours and required overtime as needed.
• Display traits of reliability, honesty, respect, attention to detail, and punctuality.
• Demonstrate professionalism and positively represents and promotes Saputo at all times.

We support and care for our employees by providing them with

• Development opportunities that enhance you career fulfillment.
• Meaningful compensation & benefits that help you care for your family.
• Opportunities to contribute to your community and enhance the lives of others through Saputo products.

Saputo is among the top three cheese producers in the USA and one of the largest producers of extended shelf-life and cultured dairy products. We have a diversified product portfolio with well-known retail brands, such as Friendship Dairies, Frigo Cheese, Montchevre, Stella and Treasure Cave, and a strong foodservice presence, partnering with chain restaurants and broadline distributors. Thanks to our countrywide footprint and national and international distribution networks, we're proud to bring our best to our customers and, consumers and have plenty of opportunities for our employees to grow in their own way. And we do it while also striving to build a healthier future for our people and the communities where we operate, guided by our values and the Saputo Promise. To learn more about Saputo in the USA, please click here. (http://saputo.com/en/our-products/usa-sector)

Join the Saputo Dairy USA team to make your contributions matter every day!

Saputo Cheese USA Inc. and Saputo Dairy Foods USA, LLC endeavors to make CareersUSA.Saputo.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 214-863-2300 or email [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Saputo Cheese USA Inc. and Saputo Dairy Foods USA, LLC are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under law, please visit www.EEOC.gov.

To review the Saputo Cheese USA Inc. and Saputo Dairy Foods USA LLC Privacy Notice for California applicants, please visit our Corporate website associated section by clicking here (English) or here (Spanish).