Customer Service Manager

Job Overview

Customer Service Manager

Join the team at Keurig Dr Pepper and make a difference by pursuing everything that you do with the determination that sets us apart from our competitors. Driving for results leads to recognition and personal growth within the company, helping us to achieve our goal to "Be the Best Beverage Business in the Americas". The success that comes from within each of us is recognized and creates opportunities for your growth in the organization.

Objectives

• Oversee a team providing an end-to-end customer service process with a single point of contact for Beverage Concentrate customers.
• Build direct collaborative relationships with Customer and Sales to deliver and meet customer service performance metrics of Case Fill and On Time Delivery
• Manage customer service functions for assigned accounts; monitor order management process to support shipments of product to end customers.
• Interact with Transportation and Warehousing team partners to escalate and prioritize customer shipments to satisfy customer requirements.
• Evaluate performance trends to ensure demand forecasting and production plans managed appropriately.
• Work with other leaders to develop and implements strategic plans that meet our customer's current and future supply chain capability needs and demand while improving productivity, quality and operational efficiency.
• Serve as an operational and management source of expertise and contribute to the success of the team/senior management team as a whole - by supporting associated and team-wide initiatives.
• Support collaborative accounts; partner with key customer accounts to improve service metrics and support promotions.
• Develop team and provide leadership on Demand Planning topics. Support and lead the review process, support development plans for your team, and manage performance objectives.

Total Rewards

• Benefits eligible Day 1!
• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

Requirements

• Bachelor's degree from accredited university/college in the area of Finance, Supply Chain, Accounting, Science or Engineering or similar experience highly preferred
• 5 years of experience in any of the following areas Inventory planning, Supply and Logistics, Distribution, Vendor Management Inventory (VMI) or Transportation highly preferred
• 2-year experience with relationship management in Customer Service, Supply Chain, or Sales including strong business acumen, strategic planning skills, and operations/escalation management required
• 2-year experience with the use of supply chain management tools SAP (preference), EDI, CIC or CRM experience preferred

Company Overview

Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott's® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.