Customer Service Rep

About Exela

Exela is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace. Additionally we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identification, disability or veteran status.

EOE/Minorities/Females/Veterans/Disabled

Job Description

Job Summary/Objective • Pick-up and deliver mail, parcels, and other items to customers within established timeframes and service standards• Lift large bundles of mail, overnight packages.• Handle time-sensitive material like confidential, urgent packages• Participate in cross-training• Provide copier key operator services• Provide conference room setup• A/V equipment setup and connectivity to laptop computers• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude• Demonstrate flexibility in satisfying customer demands in a high volume, production environment• Take direction from supervisor or site manager• Maintain all logs and reporting documentation, with attention to detail• Adhere to all safety procedures• Adhere to all applicable Federal, State, Local and Company safety and traffic regulations/policies• Perform other tasks as assigned by supervisory team

• Demonstrates high levels of safety awareness and notifies supervisor of potential hazards
• Follows the security and privacy policies, standards, and guidelines to protect the informational assets of both the company and their customers
• Performs other duties as required
• Repetitive motion is required: may require twisting/bending/climbing
• Required to work at computer for long periods
• Required to stand, walk, simple grasp, reach with hands and arms
• Required to regularly sit, talk, or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

Qualifications

Required:

• H.S. diploma or equivalent
• Ability to read, write and speak English
• Required to work at computer for long periods
• Required to stand, walk, simple grasp, reach with hand and arms.
• Required to regularly sit, talk, or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
• Repetitive motion is required; may require twisting/bending/climbing
• May be required to lift 50 lbs. frequently