CUSTOMER SERVICE REPRESENTATIVE
Company
Other Agencies and Independent Organizations - Small Business Administration
Location
Location Negotiable After Selection
Type
Full Time
Job Description
Summary
The U.S. Small Business Administration (SBA) is urgently hiring Customer Service Representatives to support disaster recovery for Hurricane Helene and wildfires out west. Your work will aid recovery and economic stability in affected areas. We seek dedicated individuals who can start immediately and travel to disaster zones. Successful candidates will undergo accelerated onboarding to begin ASAP.
Learn more about this agencyRequirements
Conditions of Employment
- U.S. citizenship is required.
- You must be able to obtain and maintain a government travel credit card.
- This is not a bargaining unit position.
- A valid driver's license may be required.
- Favorable background investigation is required
- Favorable background investigation and credit check is required.
Qualifications
You must meet all qualification requirements by the closing date of this announcement. You may qualify based on experience, education or a combination of both.
Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.
GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
- Responding to a variety of business-related customer inquiries and providing program information to the public; and
- Working as a member of a team or group to achieve goals, objectives or metrics to produce deliverables; and
- Experience utilizing mobile and desktop productivity applications such as web browsers, email, spreadsheets, and word processing.
- Responding to a variety of customer financial inquiries and/or providing financial information to the public; and
- Leads a team and provides oversight of the quality of work, while further developing staff, and assures adherence with established policies and procedures; and
- Experience utilizing mobile and desktop productivity applications such as web browsers, email, spreadsheets, and word processing.
General Business and Industry Series 1101b (opm.gov)
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
OR
Education
If you do not meet the specialized experience requirements, you may also qualify with education. You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education.
GS-09: Master's degree or equivalent, LL.B. or J.D., in a related field, from an accredited college or university or two full years (36 semester hours or equivalent) of progressively higher level graduate education leading to such a degree in a related field.
GS-11: Ph.D or equivalent doctoral degree, or LL.M., in a related field, from an accredited college or university or three full years (54 semester hours or equivalent) of progressively higher level graduate education leading to such a degree in a related field.
OR
A combination of experience and education as indicated above. Qualification Standards: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards
For example, an applicant who has 1.5 full years of Ph.D. level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.
Additional information
If you work or are expected to work at least 90 consecutive days and 130 hours per month, you will become eligible for health insurance benefits only.
Date Posted
09/30/2024
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0
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