Customer Service Representative

Fluidra is seeking a Customer Service Representative to join the team at our CMP location in Newnan, Georgia.

WHY WORK FOR FLUIDRA at CMP? 

We are a leader in the global pool industry.  Our portfolio includes some of the most trusted brands; we offer our customers an expansive array of products across both the residential and commercial pool and wellness markets; and we have strong geographical footprint with operations in over 45 countries.  With our merger with Zodiac, we now have over 5,500 employees and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

We are guided by clear values and come to work every day with a simple and direct mission in mind: To create the perfect pool and wellness experience. By staying focused on this mission, we will create value for all our stakeholders–customers, pool owners, investors and employees.

We own a portfolio of some of the industry’s most recognized and trusted brands, including Jandy®, AstralPool®, Polaris®, Cepex®, Zodiac®, CTX Professional®, Gre®, CMP®, taylor®, S.R. Smith® and Built Right®.

WHAT YOU WILL CONTRIBUTE 

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Ensure accuracy of orders by checking inventory, pricing and shipping info
• Receive, review, and process purchase orders by telephone, email, fax, and electronic purchase orders (EDI)
• Prepare RMAs, credit shipping variances, edit express shipments, warranty claims and drop shipments
• Maintain purchase order (PO) records, send invoices/credit memos to customer
• Track and ensure paperwork flows through system for shipment
• Communicate frequently with Shipping, Inventory, Receiving, and Accounting Departments
• Compare orders with inventory and goods-in-transit, then coordinate with Inventory Department
• Track containers for on-time delivery and notify management if late
• Periodically run reports via P-21 and Excel
• Track and maintain quoting as well as out-of-stock spreadsheets
• Ship samples and catalogs to customers
• Create IT support cases using SharePoint
• Provide back-up support for Inside Sales
• Manage exclusive sales promotions and special pricing with meticulous shipping requirements
• Perform other duties as assigned

WHAT WE SEEK

• High school diploma and 2+ years of experience in a customer service or help desk capacity
• Experience with Internet Explorer and Microsoft Office Software
• Must possess a commitment to increase customer satisfaction
• Demonstrate a passion for excellence with respect to treating and caring for customers
• Ability to communicate clearly and professionally, both verbal and written
• Be detail oriented and able to multi-task
• Be able to positively resolve conflicts by maintaining self-control, listening, being aware and taking responsibility
• Ability to maintain an open line of communication with sales leaders and management team

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

This position works in an office environment.

WHAT WE OFFER 

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes: 

• Full range of health benefits including medical, dental & vision, short & long-term disability
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
• Health and wellness programs / gym reimbursement
• Educational assistance up to $7,000 per year
• Generous product discounts

In the pursuit of product excellence, Fluidra takes its corporate values to heart.  We implement these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork, learn and adapt, excellence and Innovation.

For a deeper dive into our corporate culture, click here.