Customer Service Representative

Eaton's ES AMER PCS division is currently seeking a Customer Service Representative.

What you'll do:

PRIMARY FUNCTION:
Eaton's ICD division is currently seeking a Customer Care Specialist to join our team. This position is based at our Cd. Juarez facility. The Customer Care Specialist will supply "special" services to customers including the management of Eaton Owned Inventory and Eaton Managed Inventory at OEM, Satellite, and 3rd party integrators to ensure the customers always have the inventory to meet demand in a proactive manner to support the development of a world class supply chain organization. This individual will work with both internal departments as well as multiple plants and business units within the North American supply chain to ensure the plant is meeting the expectations of our customers. Additionally, the Representative - Customer Support will lead cross-function projects aimed at supply chain improvements.

ESSENTIAL FUNCTIONS:

Some activities related with the position will be:
• Evaluate inventory levels of Eaton owned inventory of all Eaton owned inventory locations and flex accordingly to demand.
• Coordinate changes to or cancellation of in-house orders/back orders for replacement parts for correcting errors (shortages, wrong items shipped, etc.).
• Utilize tools such as Eaton Websites, Pulse Monitors, customer websites, customer ERP system (VISTA, AS400, MAPICS) to deliver to customers.
• Receives, investigates, and responds to customer inquiries regarding shipments, orders, and product/service issues.
• Maintains key supply chain metrics and measures to ensure that we are meeting our on-time delivery metrics. Aligns internal metrics to customer specific metrics, in order to meet customer expectations.
• Work closely with Eaton Site Leaders, Account Managers, support groups. Work directly with Logistics Group and customers to set up new Managed Service sites.
• Conduct annual physical inventory at consigned inventory sites.
• Process work orders, sales orders, and/or Distribution orders to meet shipments to all customers.
• Track, expedite and evaluate future orders for OEM customers.
• Participate on various programs and teams such as Kaizen, Lean Events, 5S, etc.
• Work with customer service and OEMs to coordinate systems, schedules, and OTD monitoring.
• Work with customer service and customers to optimize communication, OTD, and understanding of systems.
• Monitor errors of orders through MAPICS and VISTA for reconciliation
• Complete any assigned task needed by the supply chain department

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Qualifications:

Basic Qualifications:
• Bachelor's degree
• Working knowledge of PC utilizing Word, Excel, and ERP systems.
• Strong written and verbal communication skills.
• Ability to communicate in English
• Ability to work under pressure

Prefereable Qualifications:
• Bachelor's degree in supply chain, Business, Operations Management, or Engineering from an accredited institution
• A minimum of 2 years of experience in Operations or Materials
• A minimum of 1 years of supply chain experience using standard ERP systems

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.