Customer Service Representative

Job Title: Customer Service Representative
Location: Winston Salem, NC
Pay: $20/hour

Responsibilities:

• Process customer purchases and fuel transactions in accordance with procedures.
• Ensure that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed, and forwarded to the appropriate parties.
• Maintain working knowledge of facilities, services, website, surrounding areas, and other information commonly required by customers.
• Maintain the appearance of the interior airport facility and replenishing complementary beverages/supplies, as outlined in the facility appearance standard.
• Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.
• Receive aircraft service orders and direct line service personnel as appropriate to accomplish service requests in accordance with the Customer Service Manual.
• Assisting pilots with airport, landing, and current weather information.
• Initiating emergency response procedures for aircraft in urgent or distress situations.
• Recommend improvements in standards, administrative procedures, facilities, methods, and practices to the appropriate management personnel.
• Enforce good housekeeping practices through daily inspections of assigned areas for cleanliness, neatness, and compliance with regulations and policies.
• Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner.
• Other duties as assigned.

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• Excellent telephone and customer service skills.
• Ability to communicate (both written and orally) in English.
• Excellent typing skills
• Proficient in computer operations (internet, email, word).
• Knowledge of radio procedures and protocols preferred.
• Handle and prioritize multiple projects concurrently.
• Prior experience working in an airport or Fixed Base Operation environment preferred.
• Prior hospitality experience preferred.
• Ability to perform light to medium lifting as necessary