Customer Solutions Architect, IP/MPLS

Job Description

At Nokia Federal Solutions (NFS), we are committed to building scalable, secure, and resilient networks that enhance government operations. Our team helps solve complex challenges for U.S. civil, defense, and intelligence sectors by providing leading end-to-end mission-critical network solutions. With a legacy backed by over 100 years of technology innovation, we are pioneers in the field. NFS is a dedicated Nokia US entity focused on delivering mission-critical solutions to the US Government. Join us today and contribute to helping to support the mission!

We are looking for a Customer Solutions Architect (CSA) to join our team. The CSA position is a pre-sales role that is customer facing, representing NFS to government and industry partners. The CSA role will participate in business development functions, but will lead the solutions presentations, system design, perform PoCs/demos, support customer testing and ongoing operations, sales quoting, and proposal development process that leads to new business within NFS. We are looking for a CSA, who has extensive network experience, specifically IP/MPLS-based services (L2 VPN, L3 VPN, EVPN), QoS, network management, service assurance technologies (CFM, Y.1731, TWAMP etc.), ideally with hands-on knowledge of the Nokia IP routing portfolio.

Responsibilities

As part of our team, you will:

• Need to be able to work independently, and as a team member, and be responsible for acting as the technical lead when dealing with customers and partners.
• Interact with other members of NFS (sales/post-sales etc.), and Nokia business and product groups.
• Act as a Subject Matter Expert (SME) in IP/MPLS, be able to engage customers, present viable technical solutions, and articulate their value to our customers.
• Contribute to the creation of customer network evolution plans, and actively position our technology strategy, solutions, and products to address customer needs.
• Address complex technical risks (e.g. product roadmap availability) with mitigation plans and solutions which generate solid business impact.
• Work with customers on Proof of Concepts (PoCs), trials, demos etc. and provide first-level support in event of configuration questions.
• Travel: This position will require travel, both domestic and international, 40% of the time.

Note: This position is only open to U.S. citizens, who can obtain at least a Secret level security clearance, given the nature of our customer.

Qualifications

You have:

• Bachelor's degree in Electrical Engineering, Information Systems, Computer Science, or related field or equivalent experience.
• At least 10 years' experience in an IP/MPLS focused customer facing system/sales engineer (or consulting systems engineer, technical marketing engineer etc.) role in telecom industry, government, or equivalent military experience.
• Detailed understanding of IP/MPLS technology and network implementation
• Hands-on knowledge of Nokia IP routing portfolio i.e. ability to configure/troubleshoot the equipment.
• Excellent written and verbal communication skills with the ability to write technical papers and present to large groups in a formal setting.

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

About the Team

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).