Customer Success Engineer

We are searching for a Customer Success Engineer who possesses a deep passion for technology and a strong desire to assist and educate our customers. This role will focus on supporting our portfolio clients, with a specific emphasis on enabling smaller districts to operate independently.

ABOUT THE ROLE

As a valued member of our team, you will play a crucial role in ensuring the success of our clients utilizing Lightspeed solutions. Your responsibilities will include:

• Assisting clients with installation, implementation, configuration, and training on Lightspeed Systems solutions.
• Proficiently explaining how our software integrates with various tools and systems commonly used by clients.
• Identifying opportunities to introduce additional Lightspeed products that align with clients' requirements.
• Conducting technical presentations and demonstrations to showcase how our products fulfill client needs, especially to an audience of varying technical proficiency 
• Collaborating with sales team, technical personnel, and the Development Team to understand trends in implementations, as well as how to right-size our resources and processes to support a large client portfolio
• Documenting onboarding and configuration best practices
• Performing other related duties as assigned.

ABOUT YOU

We're seeking individuals who possess the following qualities:

• A solid grasp of technology, including computer networking and system installation.
• Ideally, hands-on experience with Lightspeed solutions, particularly in educational environments.
• The ability to establish rapport quickly and build strong relationships.
• Strong intuition in reading situations and people, adapting responses accordingly.
• Excellent technical troubleshooting skills.
• Exceptional communication skills, capable of effectively engaging with both internal and external stakeholders, delivering presentations to diverse audiences, and demonstrating software products proficiently.
• Strong organizational and problem-solving capabilities.
• A high school diploma or equivalent is required, while a college degree is preferred.
• Proficiency in the Microsoft Office Suite.
• A positive attitude coupled with a resourceful, results-driven approach.
• Effective time management and prioritization skills.

ABOUT US 

For 25 years, Lightspeed Systems® has been a leader in the ever-changing landscape of K-12 learning technology. Lightspeed Systems works with tens of thousands of schools to maximize the safety, mobility, and effectiveness of their students’ learning experience. Every device can be covered with the most effective web filter, student safety monitor, classroom management software, device management tool, and analytics program available. Learn more at www.lightspeedsystems.com. 

We love our employees, and we show it. A sneak peek into our BENEFITS & PERKS include: 

• Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate our HDHP. 
• Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break. 
• Retirement-- 401(k) matching up to 6% 
• Other -- Work from where it makes sense. Pet insurance. 

ABOUT OUR ATX HQ 

If “work from where it makes sense” includes being onsite for you some or all the time, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more. 

• 15,000 sq. ft. of open work area, offices, and huddle rooms 
• A private chef serving up breakfast & lunch Tuesday through Thursday every week 
• A state-of-the-art fitness center (with outfitted locker rooms)
• Physical therapist onsite regularly  
• Indoor and outdoor casual collaboration spots 
• Pet-friendly office environment 
• A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun 

All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)