Customer Success Intern

Customer Success Intern 

What is iManage U? 

iManage U provides students the chance to experience a dynamic, rapid growth technology company firsthand. iManage will provide a structured program which delivers project-based activities, improved knowledge of business fundamentals, tackling complex problem solving, collaboration, team building, and some fun experiences along the way! This year, our paid internship program will kick-off on Monday, June 2nd and will run through Friday, August 8th. 

This internship will be based out of our downtown Chicago office, with regular activities requiring in-person presence. 

Goals of the Program:

• iM Making An Impact: Leave your mark on your team by owning and completing assigned projects
• iM A Mentee: Learn from teammates across departments & gain perspectives from a diversity of people
• iM A Connector: Meet & connect with as many interns and iManage employees as possible
• iM Inspired: Learn from our leadership team and ask questions during our lunch and learns
• iM Social: Enjoy social events, and everything iManage has to offer this summer

Being an intern on our Customer Success team means...
You will be responsible for supporting our iManage Cloud Customer Lifecycle. Our team ensures the successful delivery of our iManage products and remains the strategic partners for our clients throughout their journey iManage.
You will have an opportunity to come and work directly within our global team to support our cloud customers and work on projects that will make an impact within our iManage team. We're looking for someone who is genuinely passionate about supporting customers, has a sharp eye for detail, and possesses outstanding communication skills.

iM Responsible For…

• Verifying customers have active contacts
• Ensuring critical customer tickets are being actioned
• Reviewing customer interactions to evaluate risk factors
• Identifying potential customer advocates
• Writing and reviewing customer communications

iM Qualified Because I Have…

• A passion for learning and am currently pursuing a bachelor’s degree
• A self-starter attitude and can manage competing priorities
• The ability to work independently as well as with colleagues onsite and remotely
• Experience thriving under tight deadlines with high attention to detail
• Strong communication skills (both written and verbal)

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! 

About iManage

iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

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