Customer Success Manager

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. The Customer Success Manager (CSM) role focuses on post-sale solution adoption and developing data-driven strategies to enhance customer success. This role is responsible for working with sales, pre-sales, services, and Microsoft channel teams to plan and organize customer success strategies. The CSM develops and maintains strategic relationships with internal stakeholders and is seen as a trusted advisor to grow business. The CSM is expected to be a subject matter expert in Microsoft solutions and services.
* What you will do:
* Establish a trusted/strategic advisor relationship with relevant technology and sales teams.
* Research current customer success strategies across CDW to understand the best strategies for Microsoft customer success.
* Develop customer success strategies and collaborate across teams to influence execution.
* Engage with internal stakeholders to identify, define, track, and measure the overall impact of your aligned solutions to an organization.
* Develop and deliver "success plans" to key internal stakeholders identifying milestones and metrics
* Orchestrate and gain strong buy-in with multiple internal teams and be highly connected to solution Subject Matter Experts (SMEs) throughout the customer's lifecycle.
* What we expect of you:
* Bachelor's Degree or equivalent experience
* Familiarity with the Microsoft portfolio
* Prior experience in Customer Success strategy or equivalent history of increasing customer satisfaction, adoption, and retention
* Proven ability to influence stakeholders across multiple lines of business
* Impeccable written and verbal communication skills using a variety of styles and techniques appropriate to the audience
* Detail oriented and analytical
* Strong team player but still a self-starter
* Stay up to date on products, applications, technical service, market conditions, competitive activities, and services offerings
* Strong interpersonal and presentation skills
* Strong passion for learning and teaching others
* Ability to think creatively and come up with proactive ideas that will increase sales
* Strong problem-solving skills
* Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
* Proficient in Microsoft office applications
* Ability to organize thoughts and ideas into understandable terminology.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self- and your best ideas- to CDW. Because diverse perspectives bring forth better problem solving- and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/)