Customer Success Manager

We are growing quickly here at 12twenty and it's our priority to hire A+ players to join us on our mission of rapid expansion and world domination! We are looking for a savvy Customer Success Manager to help us optimize our customer experience - ultimately creating loyal, repeat customers, and company growth. If you are a self-motivated, team player with a great attitude, excellent communication skills, a strong work ethic, and a passion for building relationships - we’d love to hear from you!

As our Customer Success Manager, you will:

● Serve as the main customer point of contact (post-sale) and build champions across your book of business by developing an in-depth understanding of their needs and ensuring clients have the tools to achieve their goals

● Own client retention and minimize churn by helping customers realize the value of 12twenty and how it meets their specific needs

● Proactively identify/manage new expansions within existing accounts and collaborate with 12twenty’s Partnership team on strategic customer growth opportunities

● Prepare and facilitate virtual and in-person account reviews, training, webinars, demos, and other strategic and supportive interactions

● Inspire product loyalty by helping customers adopt their technology suite and maximize product use

● Identify opportunities for process improvements within the department, share findings with leadership, and implement changes to improve efficiencies

We’re looking for someone who has:

● Experience in higher education/career services required

● 4-6 years in customer success, account management, sales, and/or project management

● Ability to manage a large portfolio of clients and demonstrated ability to grow accounts

● Strong cross-functional skills, including the ability to motivate and influence internal team members to meet business objectives (e.g. implementation, product, sales, engineering, support)

● Ability to think on your feet and quickly grasp new concepts

● Confidence in making decisions and recommendations 

● Bachelor’s degree

We’d LOVE it if you had:

● Working knowledge of Google Suite, MS Office Suite, and Salesforce

● SaaS, Higher Education, and/or Recruiting experience

● Solution Selling Experience

You’ll be joining a team of passionate, talented, and diverse hard workers who share a common goal and an unbreakable commitment to tackling it. We are focused on building the tools we wish we had when we were searching for jobs and we are proud to have a product that we 100% believe in. We love this company, and are all personally invested in its success; not only for us but even more so for the customers we serve. Sound good? If so, we really want to meet you!

Annual compensation range: $70,000 - $75,000 base salary, $5,000 bonus