ABOUT THE ROLE:
We are seeking a talented Customer Success Manager to join our global team at Xsolla! The primary function of the Customer Success Manager, Japan, is to sustain and grow existing client business through individual and team research. This role will work collaboratively with many teams to ensure the success of the client.
RESPONSIBILITIES
Main point of contact for all matters relating to the client’s existing portfolioManage the sustainment and growth of a client by creating positive relationshipsProvide clients with a regular health check to proactively review their needs, account management, and make recommendations for improvementsCross sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changesAssist with a variety of projects as business needs dictateEnhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsGathering and incorporating partners' feedback for product enhancementREQUIREMENTS
RequiredBachelor’s Degree or equivalent experience3+ years of accounting managing experienceFluent in Japanese and must be able to speak and write English at a business levelAbility to successfully participate in projects involving cross-functional teamsAbility to problem solveExperience Google Suite (Docs, Sheets, Chat, Slides, etc.)Clear written and verbal communication skillsStrong customer service/interpersonal skillsGeneral Account Management and Marketing knowledgeMust be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomyEffective time management skills and excellent attention to detailAbility to understand client needs and translate it into business offeringsAbility to overcome tough objections and win the support of key stakeholdersMust be a problem solver and team playerHave a large appetite for learning, and a results-oriented mindsetInterpersonal skills to help manage
PreferredUnderstanding of JIRA, Basecamp, & ConfluenceExperience using Salesforce software Experience with an entrepreneurial organizationABOUT XSOLLA:
Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in in-game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Xsolla is headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, and cities worldwide. Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more.
For additional information and to learn more, please visit xsolla.com
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Xsolla takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. For more information related to GDPR or CCPA please reach out to [email protected].
L ongevity O pportunity V ision E njoy the game.
