Customer success manager, enterprise

Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers — we’re looking to bring on mission oriented Customer success managers, in San Francisco or New York, to help our customers successfully embark on their climate journeys.

Our Enterprise Customer Success Managers (CSMs) own the relationship with our customers, helping them navigate the climate world and Watershed’s offerings. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys — leveraging the power of Watershed’s broader teams to accomplish this.

You will:

• Be responsible for the end-to-end experience of our customers
• Build trust with key stakeholders and Executives working with companies with 2,000 - 10,000 employees
• Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans.
• Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximize value and retention; you’ll in turn also help customers understand the value Watershed delivers to their business.
• Become deeply familiar with your customers’ businesses and climate — You'll educate your customers on the space and will help them hit milestones along their climate journey. 
• Help customers understand and use Watershed’s carbon marketplace — integrating carbon removal into their climate plans.

To be successful in this role you:

• Will have relevant CSM experience, in a SaaS organization.
• Have a track record of success building relationships, especially with enterprise customers (2,000 - 10,000 employees) at an executive level.
• Ask the right questions to understand people’s underlying needs and can work with sales, product, and services teams to deliver on those.
• Have excellent communication skills, both written and verbal. You have experience working in enterprise level customer-facing work.
• Are extremely organized — you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record.
• Enjoy learning new things. You’re excited by the challenge of learning a new space.
• Are excited to join a startup and are ready to take responsibility for building a function from the ground up.

The role may include up to 10%+ travel.