Customer Success Manager (Jakarta)

We are looking for an outstanding Customer Success Manager based in Jakarta, Indonesia, to join our growing global team!

The Customer Success team is responsible for working directly with our global customer base, operating the business, and providing a top-level service to scale every programmatic campaign as we leverage our technology in the best possible way. Our main goal is to deliver outstanding results for our customers.

Jampp is looking for a Customer Success Manager to balance long-term relationships with the day-to-day tactical management of our customer's mobile marketing campaigns, understanding the performance and consistently spotting new growth opportunities. You will need to bring a commercial and strategic acumen analytical mindset together with a detail-oriented and data-driven focus to build and grow long-term business partnerships with our customers.

We are looking for people with high expertise, enthusiasm, and a true passion for mobile app marketing. If you are willing to work in a fast-paced environment while providing an outstanding level of service, you might be the candidate we are looking for 👀
WHAT YOU'LL DO

Customer Focus

• Serve as customer’s primary point of contact – building strong and lasting relationships with key players in the mobile programmatic space.
• Own communication with customers and liaise with internal teams to ensure positive outcomes and overcome roadblocks.
• Have a comprehensive understanding of our customers’ needs and business. Ensure their goals are met and provide strategic counsel.
• Identify growth opportunities (cross-sell & upsell).

Business Strategy

• Expertly troubleshoot and resolve escalated customer issues, seizing such opportunities to help your team learn and grow.
• Work closely with our product and sales teams to help drive forward key projects across the company.

Campaign Management

• Supervise and lead strategic campaigns autonomously - be responsible for the planning and revision of our mobile marketing campaigns using the wealth of Jampp’s programmatic tools at your fingertips.
• Structure insightful analyses to improve and understand campaigns’ performance.
• Provide reports and identify challenges, opportunities, and recommendations for both our internal teams and our customers to continuously improve operations in Jampp.

🤚 This isn’t an exhaustive list. At Jampp we firmly believe in autonomy, so we look for smart people who see the opportunity for improvement and are proactive enough to make it happen.
WHAT WE LOOK FOR

• Graduated in Business Administration, Marketing or have a comparable proven academic record.
• Commercial Drive & customer-focused profile.
• +3 years experience in account management, sales, and/or digital marketing.
• Proficient at data handling, analysis, and report building
• Superior attention to detail with a high level of accuracy in completing tasks.
• Fluency in English is a must (both written and speaking). 
• 🤓 Ambitious self-starter who enjoys a good challenge and continuous learning.
• 💙 You are someone that others enjoy working with due to your competence and positive attitude.

WHAT WE OFFER

• 📱 Learn a ton about the hottest area of growth in Internet advertising - Mobile!
• 📈  A great level of responsibility from day one and the chance to develop your potential without limitations.
• 💻 Office (in WeWork) and remote work balance
• 🤓  A structured remote onboarding process and continuous training with a supportive team. We win together!
• Work with a talented global team that you can constantly learn from! We have jamppers from 🇧🇷🇬🇧🇺🇸🇮🇪🇩🇪🇦🇷🇷🇺... our customers are not the only ones from around the globe 😉
• Transport & Communication monthly allowance

WHO WE ARE

Jampp is a programmatic advertising platform used by the most ambitious companies to accelerate their mobile businesses. With a team of  +100 entrepreneurs, we simplify programmatic growth for some of the biggest mobile advertisers  (like Uber, GoJek, iFood, & Takeaway.com to name a few). 

Founded in 2013, Jampp leverages machine learning, creative optimization, and proprietary advertising solutions to drive incremental growth for its customers, whether that means reaching new users or increasing post-install conversions.

In 2021, the company joined the Affle Group, a global consumer intelligence technology company

We serve our global client base from our offices in Buenos Aires, San Francisco, Jakarta, São Paulo, and Singapore.