Customer Success Manager (Senior)

Responsibilities:

• Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The Customer Success Manager will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made. 
• Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
• Becoming a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
• Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
• Your focus will be on customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers. 
• The Customer Success Manager is a high-impact and very visible role responsible for ensuring the pervasive enterprise adoption of the Mendix platform and for closing enterprise contracts within an assigned set of accounts.

Requirements:

• Demonstrable experience in executive-level account management. Starting with pre-sales through the full lifecycle within a high-growth technology environment.
• Experience as the customer facing leader responsible for the management of successful Professional Services operations for a fast-growing Software as a Service (SaaS) business or related technology. (Cloud Industry and IT Systems Management knowledge is strongly preferred.).
• Hands on software development or IT experience strongly preferred.
• Accountability for driving additional revenue through customer expansion.
• An understanding of technology and an ability to distinctly explain technological and business concepts.
• Proven effectiveness in complex digital transformation projects.
• A strong digital transformational vision.
• Exceptional executive-level communication, presentation, and interpersonal skills.
• Strong experience with customer onboarding and customer success. 
• Aerospace and/or Manufacturing industry experience a big plus.