Customer Success Manager, T-Mobile

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Cloud and Network Services (CNS)

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Within the CNS business group, the candidate will be in the CNS Global Business Center (GBC) and specifically part of the North America Customer Success Team. We will work to develop and nurture relationships with key customer stakeholders. Define and implement upgrade strategies for CNS installed base, coordinating with the Business Unit and the Account Managers. Uncover opportunities for expanding or net new business for CARE or non-CARE business and working with various team members to win the business.

What you will learn and contribute to

As part of our team, you will:

• Drive the C&NS GBC CARE business management discipline with an acute understanding of customer deal specifics, deal optimization strategies and execution plans to maximize top line and profitability.
• Understand customer contracts and renewal deadlines. Proactively engage customers and negotiate CARE renewal opportunities and contract terms with the other stakeholders in a timely manner.
• Identify programs for upsell & cross-sell of new CARE services opportunities, develop customer specific value propositions and drive execution plans to closure.
• Develop and maintain a strong multi-year pipeline that supports the continuous achievement of assigned quota(s) and adheres to key pipeline principles and sCRM metrics (development, velocity, conversion, quality). Provide accurate order intake forecast according to guidelines.
• Collect subscription fees from customers having adopted this new commercial model sold by AM's

Your skills and experience

You must have:

• At least 15 years' experience in Telco Software business with Tmobile Customer intimacy
• 10 years + experience in Care or Other type of annuity business
• 5 years + experience in Sales/Pre-sales is a plus
• Bachelor's degree or equivalent experience

It would be nice if you also had:

• Develops new innovative approaches to problems.
• Understanding of the customer and market dynamics.
• Excellent verbal and written communication skills required.
• Strong interpersonal capabilities and customer intimacy.
• Creative 'out of the box' thinking
• Exceptional work ethic, the ability to work independently, self-motivated, driven and a strong desire to succeed.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.