Customer Success Representative-Remote

Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.

Our love of food is reflected in our many dining and hospitality operations, including WNY's preferred caterer, Rich's Catering & Special Events ; Cookie Patisserie & Bakery , your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn . We operate three minor league baseball teams, including the Buffalo Bisons , where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark. Celebrating WNY's picturesque waterfront, we manage Canalside and Outer Harbor , which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team , our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.

The many entities of REG are owned by Rich's , a family-owned food company working in 100 locations globally with annual sales exceeding $4 billion.

To learn more, visit www.richentertainmentgroup.com .

PURPOSE STATEMENT

The role of Customer Success Representative is responsible for the overall customer experience and retention of a portfolio of managed corporate accounts, as well as the support of related client-facing deliverables.

KEY ACCOUNTABILITIES/OUTCOMES• Establish and maintain relationships for a designated client portfolio, pursuing regular engagement with assigned clients.• Support customers in all areas of the travel teams service/product capabilities including technology adoption, supplier sourcing, program development, general issue resolution, etc.• Identify, recommend, and support program growth opportunities and program improvement including business consolidation and sale of travel teams products and services for profitable value-adds. • Monitor customer issues at a program-level and address them in partnership with internal business partners as needed and in a timely manner.• Review and understand client data and reports; generate basic reports as needed • Support the development and implementation of technologies or processes to improve Account Management value delivery• Assist with Corporate Communication generation and distribution• Participate in sales initiatives and support new client implementation process as directed. • Maintain customer information in CRM database for assigned portfolio.• Participate in a variety of industry groups and networking events where appropriate.• Assist with other projects or duties as assigned either virtually or in-person as required.• Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.

KNOWLEDGE/SKILLS/EXPERIENCE• HS or equivalent. Bachelors degree desired.• No prior travel experience required but appreciation for travel encouraged.• 2-5 years of experience in a related customer facing role with emphasis on technology • Competence in enterprise technology applications: MS Word/Excel/Teams, Salesforce, MailChimp, Canva, etc.• High-touch customer service skills• Strong presentation, multi-tasking, organization and communication skills

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Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at [email protected] if you need assistance completing this application or to otherwise participate in the application process.