Customer Success Representative - Vancouver

Location: Vancouver, hybrid. The team are meeting in a co-working space 2 times a week currently

Type: Full-time

Salary: $55,000 - $60,000 OTE

About Zen Educate:

Zen Educate is a technology company with an online platform that helps match schools with teaching staff (Substitute teachers, Paraprofessionals, etc.) By leveraging technology, our smart algorithms can match teachers to the perfect school and help schools find great teachers.

Zen Educate is on a mission to help the education system as a whole. By improving efficiency and keeping things simple, we can help schools find administrative savings and we promote schools to pass these savings to teachers and increase teacher pay! This helps keep more money within the education system so that the money is used to help children learn and develop.

We care about the teachers as much as we care about the schools. We help both sides improve transparency and communication so schools and teachers are better prepared and can work together effectively! 

We have recently raised our Series B funding of $37mil, the largest round in European EdTech this year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets!

About the role:

The Customer Success Representative  will work with our Zen Educate Teacher Success Team. The role will focus on onboarding potential teachers as well as matching applicants to specific criteria based on a school's needs. This is a high-dialing role that will require you to be communicating with applicants throughout the majority of your day to help get them placed in a teaching role as soon as possible.

Your day-to-day responsibilities will be:

Calling teachers signing up for Zen Educate to quickly qualify, assess preferences, and schedule them in for interviews if they meet our criteria

Conducting initial phone interviews with applicants to assess their suitability for our open roles

Gaining a deep understanding of candidates' preferences while identifying the most suitable position

Building value and excitement around Zen Educate’s mission and how we support in finding them the perfect role

Helping guide candidates through our screening and document collection process, and diligently following up with candidates that need support throughout

Building urgency and excitement when speaking with applicants to get them started with Zen Educate as soon as possible

Working in a fast paced and ever changing startup environment that requires flexibility and adapting to change

We are looking for:

Confidence on the phone and ability to build rapport with candidates 

Someone who thrives in a high-performing, goal-oriented environment

A growth mindset, with a commitment to learning and developing new skills

Independent and self-motivated, and able to remain resilient through the challenges of a startup environment

Strong written and oral communication skills

Comfortable with technology including Google suite

Experience in customer service, customer success or inbound sales, or experience in education (former teachers looking for a new way to make an impact on education are encouraged to apply)

New grads are encouraged to apply

What's in it for you?

Work that you want to talk about

Competitive salary

Ownership in the company

18 days PTO (15 days flexible, 3 days over Christmas)

Fun-loving, tight-knit team solving a problem that makes a difference

We offer an extended benefits package that includes full health, drugs, dental, and vision coverage

Diversity and Inclusion:

At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. 

We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work. 

We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.