Customer Success Specialist

WE ARE

Opinov8 is a leading provider of digital and engineering solutions with an Opinion in Innovation, specializing in custom software development, cloud, and data services. Our team of passionate experts helps businesses across various industries achieve their digital goals and stay ahead of the curve by delivering solutions that combine technical expertise with a human-centered approach. 

With headquarters in London and development centers in Ukraine, Egypt, Colombia, Poland, and the USA, we bring together diverse talents and perspectives. 

Ready to make an impact? Join Opinov8, and let's innovate together. 

PROJECT DESCRIPTION

Drive customer satisfaction, retention, and expansion. Build strong customer relationships to ensure they achieve business objectives through effective product utilization. Provide guidance, support, and expertise.

IN THIS ROLE, YOU WILL,

- Develop and execute comprehensive onboarding plans for new customers;

- Guide clients through implementation steps;

- Deliver product training and education, including demos and basic system setup;

- Serve as primary point of contact for customer inquiries and issues;

- Proactively identify and address customer needs and challenges;

- Track all client requests and progress;

- Actively participate in client calls, creating meeting minutes and tracking action items;

- Support Help Desk by triaging tickets, recreating issues, communicating with clients, and resolving concerns;

- Conduct UAT and production checks to ensure correct tenant setup;

- Configure basic specific product setups, including permissions, email notifications, and client data management;

- Lead and update documentation, knowledge base, guides, and how-to documents for clients;

- Collaborate with the Customer Success team to provide necessary support;

- Work closely with the Product team to communicate client feedback and help define priorities;

- Prepare weekly reports.

IF YOU ARE

- Strong organizational and time management skills;

- Effective communication and interpersonal skillS;

- Presentation skills;

- Active listening;

- Quick learner;

- Effectively managing multiple tasks and priorities;

- JIRA/Confluence knowledge as a plus.

AS AN OPINOV8R, YOU WILL HAVE

— Digital-First Approach: Great talent knows no borders! You can work from wherever you are. We hire and collaborate with professionals worldwide.

— Remote Work Model: Balance your professional and personal life with our flexible working conditions. We offer an, empowering you to be productive and deliver your best from anywhere.

— Exciting Projects: Dive into impactful projects across various industries that challenge and spark your creativity. Work on innovative solutions that push boundaries, giving you the chance to make a difference and drive change.

— Boost Your Expertise: Elevate your career with unmatched experiences that expand your knowledge and master skills. We foster continuous learning and development opportunities that allow you to grow and reach new heights.

— Join the Best Team Ever: Collaborate with our diverse and сross-cultural team of passionate technologists and creative thinkers who inspire and support. Together, we develop services that make a real impact on the world.

HOW’S THE HIRING PROCESS GOING

We strive to make a smooth and transparent hiring process to find the perfect match for both sides. Steps may differ depending on the position — here’s what to expect:

— Initial Interview: If your background fits the role’s criteria, we’ll invite you for an interview with a Talent Acquisition Specialist to get to know you better.

— Technical Interview: Depending on the role, you may be asked to complete a technical assessment/test task to showcase your expertise.

— Client’s Interview: Meet with client representatives to discuss the role specifics and gain insights into the project’s scope and expectations.

— Final Decision: After completing all interviews and assessments, we’ll reach a final decision and get back to you with the result.