Customer Supply Representative - Hackettstown, NJ - Hybrid

Job Description:

Customer Care B3-III

Located in Hackettstown, NJ

The Customer Supply Representative (CSR) is directly responsible for the successful generation, fulfillment, and delivery of customer purchase orders (aka sales orders). This includes the coordination, execution, problem resolution, analysis and communication necessary to ensure an excellent customer experience. The Customer Supply Representative is the first point of contact between the external customer, or Mars Affiliate, and key Mars' functions to ensure timely production, delivery, and risk mitigation for customer orders. Located in our Hackettstown, NJ office, in office attendance 2 days per week.

What are we looking for?

Minimum

• Bachelor's degree
• 1-2 years of experience in a customer facing role.
• Proficient with Microsoft Office, including Excel/Analytical skills
• Ability to travel up to 10%

Preferred

• Bachelor's Degree in Supply Chain, Logistics, Business or related field
• SAP experience

What will be your key responsibilities?

• Resolution of OS&D claims from customer through MGS and appropriate parties
• Management of all customer sales orders, domestic or Mars Affiliate, from receipt through the delivery to customer warehouse and distribution centers, ensuring high level of customer service.
• Process owner between customer, sales, and supply organizations to ensure adequate timing and volume requirements are in place to manage the customer's day to day inventory levels, promotional activity, and new item launches/discontinuations
• Ownership of load tracking and issue resolution from origin shipping location to customer destination.
• Responsible for order entry accuracy, including to ensure the right products are ordered, the correct method and location of shipment are applied to the order, and adequate lead time is given to ensure on-time delivery to the customer.
• Live the quality principle by logging and tracking customer complaints in internal Customer Complain Management System (CCMS) and ensure resolution is achieved.
• For VMI (vendor managed inventory) accounts, manage customer inventory levels to meet customer targets including Days of Supply (DOS) and Distribution Center Service Level (DCSL) targets. Make high quality decisions that balance enterprise and customer inventory levels to maximize in-stock presence at customer.
• Proficient management of customer data in SAP and related systems including Customer Material Information Records, and other databases.

What can you expect from Mars?

• Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.
• Ability to grow your personal and professional capabilities with a family owned company.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.