Customer Supply Representative - Multiple Openings - Franklin, TN - Hybrid

Job Description:

Customer Supply Representative - B4

Franklin, TN

The Customer Supply Representative is directly responsible for the successful generation, fulfilment, and delivery of customer purchase orders. This includes the coordination, execution, problem resolution, analysis and communication necessary to ensure an excellent customer experience. The Customer Supply Representative is the first point of contact between the external customer, or Mars Affiliate, and key Mars' functions to ensure timely production, delivery, and risk mitigation for customer orders.

What would be your key responsibilities?

• Management of all customer orders, domestic or Mars Affiliate, from receipt through the delivery to customer warehouse and distribution centers, ensuring high level of customer service
• Process owner between customer, sales, and supply organizations to ensure adequate timing and volume requirements are in place to manage the customer's day to day inventory levels, promotional activity, and new item launches/discontinuations
• Ownership of load tracking and issue resolution from origin shipping location to customer destination.
• Resolution of OS&D claims from customer through MGS and appropriate parties.
• Ensure on time delivery of all non-turn orders (i.e., displays, etc.) against critical customer timelines.
• Responsible for order entry accuracy, including ensure the right products are ordered, the correct method and location of shipment are applied to the order, and adequate lead time is given to ensure on time delivery to the customer.
• Monitor and report baseline KPIs through weekly/monthly account meetings and recaps
• Proactively inform customers and sales teams on product shortages and recovery dates on a weekly basis
• Active participation and leadership in CSMOS meetings.
• Log and track customer complaints in CCMS and ensure resolution is achieved
• For VMI (vendor managed inventory) accounts, manage customer inventory levels to meet customer Days of Supply (DOS) and Service Level targets
• Special projects or problem-solving initiatives as assigned

What are we looking for?

Minimum:

• Bachelor's Degree or equivalent
• 1-2 years experience in a customer facing role

Preferred:

• Bachelor's Degree
• SAP Experience
• Prior Inventory Management Experience

What can you expect from Mars?

• Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

#LI-Hybrid

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Find out more about what Mars can offer you by visiting our Global Careers site.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.