Customer Support Analyst

As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.

• Help customers solve problems in the Zenput platform.
• Use internal tools to troubleshoot trouble tickets
• Manipulate and sanitize of large data sets in Excel
• Collaborate with a global team to deliver the ultimate customer experience
• Support Sales/Success teams with account management and technical support
• Be a voice of the customer, helping our product and engineering teams better understand our customers' needs

• 1-2 years of remote application support experience
• 2-4 years of customer-facing experience in any industry
• Excellent interpersonal and communication skills (written and verbal)
• Bachelors Degree 
• Excel fluency
• Technical background (Average competency in computers, communication programs, Bluetooth, tablets, phones, and internal tools)
• Punctual & Multi-tasker
• Experience working with a distributed/remote team is mandatory

• Successful track record collaborating cross-functionally across internal teams (Sales, Success, Product, Engineering, Marketing, Finance) to solve customer problems
• Experience with Jira and Zendesk
• SQL knowledge
• Able to troubleshoot networking and communication protocols
• Experience supporting restaurant, convenience store, or grocery industry verticals

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Vacation days (with premium)
• PTO
• Paid company holidays
• Yearly team off-sites
• International travel opportunities
• Major medical, life, and disability insurance
• Savings fund
• Food vouchers
• Christmas bonus (30 days)
• Wellness benefits (Headspace, Ginger.io)
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• Fitness reimbursement
• Learning & development funds