Customer Support Application Specialist

Job Description Summary

Grid Customer Support Application Engineer is responsible for designing, programming, testing and commissioning of protection and control Panels for Generator Protection, Generator Excitation, Transformer Protection, Feeder Protection, Bus Protection, Line Protection System and SCADA System.

The Customer Support Application Engineer is Reporting to Conventional Control System Engineering Manager/assigned Team Leader. You will define designs and supports testing of Protection, Panels, RTU Panels and Digital Control System (DCS) panels and associated site services activities, in close collaboration with Operations leader and Project Management Leader. #LI-ML2

Job Description

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• Analyzing customer applications/specifications and designing protection and control panel mechanical layout, single line diagram, schematic diagram, power diagram, control diagram and Bill of Materials, engineering instruction, wiring drawing, wire list, wire tags to fulfill user specifications and requirements using Autocad/Ebase/Oracle
• Take full responsibility to assigned projects with minor support from Senior Lead Application Engineer
• Perform engineering studies and analyses such as short circuit studies, protective device coordination, load flow, motor starting, etc.
• Designing control logic solutions to meet customer requests that may include complex control schemes such as Transfer schemes, Synchronizing schemes and Auto-restoration schemes
• Fabricate relay setting files to include programming of Protection and Control Elements, Control Logic and Communications settings
• Testing of customized Protection and Control solutions both in house and at customer installations
• Provide field support up to and including commissioning of new applications.
• Analyze and troubleshoot field cases involving GE Multilin/other Protection and Control products.
• Provide training/peer check/design support to other members of the team.
• Provide training materials/video of Ebase to help other members of the team

• Bachelor's degree in Electrical Engineering
• Minimum 5 years' working experience in panel design, analyzing and creation of single line diagram, schematic diagram, control diagram and power diagram related to relay protections and control using Autocad/Ebase with detailed knowledge of design, studies, specifications and implementation in electrical generation, transmission and distribution systems
• Ability and willingness to travel up to 40% of the time
• Have legal authorization to work in Canada and be aware that any offer of employment is conditioned upon the successful completion of a pre-employment verification.

• Excellent knowledge of power systems, protection schemes and communication applications
• Experience in creation of test procedure and maintenance procedure related to factory and site testing and commissioning protection panel.
• Ability to apply advanced ideas in the technical engineering field to practical business problems
• Experience in programming the GE Multilin family/other of relays, specifically the UR Family/other
• Experience in designing power system control schemes (Transfer Schemes, Auto-restoration Schemes)
• Excellent understanding of theoretical bases for all major protection principles including Distance, Line Differential, Transformer Differential, Bus, Feeder, Generator and Large Motor protection.
• Demonstrated team player, initiative to take the lead and mentoring of other members of the team.
• Excellent interpersonal and communication skills and ability to work in a multicultural environment.
• Customer focused
• Experience in turn-key Protection and Control projects
• Demonstrated record in developing protection and control applications
• Working knowledge of major test sets and short-circuit / setting coordination software
• Working knowledge of RTDS, ASPEN, EMTP and MATLAB
• Familiarity with standard work and documentation procedures of electrical utilities
• Interdisciplinary experience including metering, communications, substation automation and integration
• Ability to present training courses and write technical papers
• Knowledge and experience with GE Digital Energy and 3rd Party Protection Relay products
• Working knowledge with EPLAN panel design tool
• Strong understanding and experience with CSA, UL and CE requirements
• Lean/6 Sigma Green belt or Black belt certification preferred
• P.Eng Certified is an asset