Customer Support Representative (BetterMe)

ABOUT US:

BetterMe is a leading Ukrainian wellness company that develops accessible digital health products & athleisure for people of all ages, backgrounds and physical abilities. Our apps were installed more than 150M times and over 5M people work out with us each month. Our app is ranked among the world's TOP 3 by the number of active monthly users in the Health & Fitness category.

YOUR IMPACT:

• Increasing positive company reputation;
• Boosting customer retention;
• Enhancing customer satisfaction level;
• Optimizing company resources through efficient customer retention strategies;
• Resolving customers' issues and answering questions via emails or calls.

ABOUT YOU:

• English B2 and higher;
• Excellent writing skills;
• Proficient computer skills;
• Quick learner;
• Strong problem-solving and multitasking skills;
• Ability to remain calm and patient in challenging situations;
• Attentive to detail and customer needs;
• Strong sense of responsibility;
• Quick to adapt to changing situations.

WILL BE A PLUS:

• Proven experience in a customer support role;
• Familiarity with customer support software and tools.

Our mission is creating happiness within since we believe that having your mind and body in complete harmony is key for overall health and quality of life. We plan to capture the growth of the Global Health Market, and our ideal candidate will focus on building the largest healthtech company in the world.

The success of the product became possible through the hard work and dedication of 200+ talented and forward-thinking employees who are true experts in their field. We're one of the biggest partners of Facebook, Google, Snapchat & Twitter within the CEE region.

Our company is built on the ability to find the best people and provide them with everything needed to stay focused on what's important to make our users even healthier, sportier, happier and better! We create a business environment that brings up best in everyone. We have no bureaucracy, and we give our colleagues complete freedom to make decisions and achieve brilliant results.

Find more about us on social media platforms: Facebook, Instagram, LinkedIn.