Customer Support Specialist

If you’re looking for an exciting role where you can hone your customer centricity, analytical ability and business acumen then look no further, this role is for you. 

Unlike typical operational or support roles, this role isn’t just about closing tickets and reviewing claims. You will be the front face of Mamo, where you will have the opportunity to provide delightful support to our customers. You will also be a champion for our customers internally, where you will proactively seek to understand needs, show them how they can experience financial inclusion by using our products and finally sharing this feedback with the team to improve overall customer experience.

This will be a great learning opportunity where you’ll work closely with a team of very talented people, so if you’re passionate about FinTech or just want to kick-off your career in a startup, apply and let us know!

At Mamo, our employees are our first customers. We want our teams to be happy and healthy both inside and outside of work. Our benefits and perks are indicative of the philosophy that by taking care of our people they would take care of our users. We hire courageous explorers who are both kind and compassionate, and who enjoy iterating, learning, and growing. Here’s how we set you up for success:

🚀 Equity, that's right we want you to have skin in the game (full-time team members)

👏 Competitive salaries that are revisited yearly or each time we raise funding

🥷🏻 Top-tier medical insurance, so that you are your best at work (full-time team members)

📚 Endless training opportunities, our philosophy here is simple: learn, grow and share

👌 Rest up and come back refreshed with up to 25 paid days off in addition to statutory leave (full-time team members)

Mamo’s flagship product is Mamo Business. The platform includes three critical parts to starting and operating a business; payments (money movement, receivables and payables), spend management (corporate cards) and API integrations.

Mamo is driven by its mission to remove the burden for small businesses requiring sophisticated and expensive engineering teams by automating their payments and finances so that they can reclaim time and resources and focus on growth. SMEs choose Mamo infrastructure to build better payment experiences, faster.

Mamo is proud to own and operate all of its core and financial IP. In 2022, Mamo was the first Fintech startup licensed by the DFSA with a Cat 3C Providing Money Services licence; allowing it to accelerate growth and expand into new markets and financial services.

Learn more about Life at Mamo →

Learn more about Mamo on LinkedIn →