Customer Support Specialist

LOCATION: Bridgewater /Westchester

REPORTS TO: Customer Support Manager

WORKPLACE TYPE: Hybrid

Job Overview:

As a Customer Support Specialist, your responsibilities will include:

· Maintaining a positive, empathetic and professional attitude toward customers at all times

· Ensure customer satisfaction and provide professional customer support

· Responding promptly to customer inquiries is critical

· Process customer orders for ingredient products, address questions, resolve issues, and respond to inquiries.

· Ensure the accuracy of order data and act as the expert for the order processing flow (system and processes). Compute mathematical calculations related to order processing, delivery times, and freight as necessary

· Ensure all customer complaints are acknowledged and entered according to department and company procedures

· Knowledgeable of nuances within multiple business departments i.e., Logistics, Order Coordination, etc.

· Seek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems. Provide support/service to the customer as well as communicating status to all parties involved

· Utilize company databases to ensure procedures are followed, provide accurate information, and update documents as necessary

· Prioritize tasks accurately and in a timely manner

· Collaborate with and support team members; participate in group problem solving and team activities

· Recommend and implement process improvements

· Serve as a liaison between external customers and internal functions to ensure customer satisfaction

The Customer Support Specialist position is well-suited for you if you:

· Care First – Contribute to an environment that enables the wellbeing of our people and customers

· Be Preferred - Ability to adapt to changing circumstances and resolve problems in a fast-paced environment, successfully coordinate and handle multiple tasks/activities simultaneously

· Everyone Belongs – Embrace diversity and proactively foster an inclusive work environment where each person is valued and feels inspired to contribute their best

· Innovate Boldly - Identify and implement process improvements within the team. Willingness to pursue a Lean Six Sigma or Lean Specialist certification. Strong detail orientation and business/math acumen, including ability to think critically, analyze problems, and advocate for fact-based solutions

· Owner’s Mindset – Takes personal responsibility to anticipate challenges, proactively search for opportunities, and make decisions that are in the best interest of the company

Customer Support Specialist Requirements:

· Bachelor’s Degree preferred or on the job excelled experience

· 2-6 years of Customer Service / Support experience

· SAP, Salesforce and EDI experience preferred

· Microsoft Office experience and comfort – Word, Excel, Power BI

Relocation Available:

No

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.