Customer Support Specialist I

Brief Description of Sunnova

Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.

At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.

If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!

Customer Care Support I Position

As a Bilingual Customer Support Specialist I (CSSI), you will be responsible for providing daily phone support to Sunnova’s Partners and customers and imputing data into Salesforce. The CSSI position is an individual production position and reports directly to a floor supervisor. The work day as a CSSI may be segmented into two duties: inbound phone production and outbound phone production. These segments will be assigned by the supervisor and may change daily based on the company needs. Specific daily goals, monthly goals and working shifts are subject to change at any time based solely on company needs.

Responsibilities

• Accepting and/or initiating at least 70 calls per 8 hour shift.
• Contacting partners and customers to collect personal payment info & signatures.
• Collecting and confirming billing/EFT info.
• Creating and confirming Sunnova customer accounts and contacts.
• Providing excellent customer service to our sales partners and customers.
• Creating cases for situations you are not trained to manage.
• All CSSI are expected to provide extensive and exceptional customer service.
• Answer inbound support phone calls and respond to emails from customers and partners.
• A CSSI is also expected to provide a seamless and solution rendering experience to all customers and the entire Sunnova team.
• A CSSI is expected to maintain and improve quality results by following Company standards and recommending improved policies and procedures.
• A CSSI may also be asked to participate in discussions with the operations management teams regarding the goals and processes.
• Perform any other duties as assigned.

Minimum Requirements

• High School Diploma 
• Minimum 1 year experience in a customer service role
• Ability to work at a computer and talk on the phone for 6-8 hours per day
• PC skills: Microsoft Office - Excel, Word, & Outlook 

Preferred Qualifications

• Bachelor’s Degree
• Previous call center experience 
• Salesforce experience
• Bi-lingual (English and Spanish) 

Working Conditions

• Open-office environment

Sunnova offers a generous employee reward package that includes:

• Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
• Competitive compensation & annual bonus
• Paid time off, including 10 holidays and Paid Parental Leave
• Cell phone allowance for many roles
• Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
• Complimentary garage parking in Houston

#LI-LS1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.